Enhanced advisory role to the CFO and C-suite, formulating comprehensive risk management strategies that aligned with corporate financial goals and operational needs
Worked closely with Legal to craft required risk transfer agreements / waivers specifying Assumption of Risk, Hold Harmless, and Indemnification
Assessed contractual risks, leases, vendors and etc
Reviewed insurance requirements and oversaw insurance certificates
Spearheaded cross-departmental coordination with HR, Legal, and Retail Management, ensuring seamless integration of tailored insurance protection and risk mitigation solutions
Developed risk management processes to align with the company's financial goals and shared values
Trained two individuals with limited knowledge of risk and insurance, developing them into key contributors within the Insurance & Risk Management team
Responsible for budget prep, “Total Cost of Risk” and procuring all insurance coverage
Selected brokers and service providers, hiring for key insurance roles, and provided underwriting data
Enhanced the Company’s position in the Insurance Marketplace by demonstrating best in class risk management practices, validated by improved claim experience
Refined and executed comprehensive safety controls, protocols, and a formal driver training and recertification program
Employee injury claims averaged under $10K per location, marking a pivotal step towards accident-free routes
Contributed to the development of a Motor Vehicle Handbook, significantly reducing accident frequency and litigation costs
Developed required acceptability guidelines and criteria for employee approval to operate a motor vehicle, created a training video, and established a formal driver schedule, maintained and updated thrice-annual MVR reviews
The WC rates and TCOR based upon operational payrolls, decreased in policy periods 2023 and 2024
The claim trends for the Commercial General Liability, and Auto liability, significantly reduced from Jan, 2022 through June, 2024
Restructured and negotiated improved coverage, terms and pricing for all commercial insurance inclusive of executive management lines of coverage
This generated approximately $2.2M savings over prior year
Interviewed and hired new brokers for all commercial insurance and employee benefits insurance, strategically working with them to achieve enhanced financial outcomes and coverage efficiency
Formulated defense strategies with strong documentation processes for third party liability damages to prepare for potential lawsuits, mitigate liabilities and litigation costs
Directed the adoption of self-funded medical insurance, decreasing the actual end-of-plan year costs approximately $2.5M and setting precedent for future years.
Risk Management Specialist
TrueNorth, Companies
01.2016 - 01.2022
Provided businesses with customized solutions for both commercial insurance and risk management
Directed a team approach to design and delivering holistic insurance programs, aligning risk tolerances with suitable insurance and risk financing solutions
Established and maintained key relationships with insurance company executives, underwriters, and third-party service providers to support client objectives
Expanded the business and brand presence of a Iowa domiciled company in the Texas and Southwest region
Developed and placed commercial insurance and risk services by conducting formal risk assessments and implementing appropriate prevention and mitigation strategies
Delivered superior client value by integrating risk management practices, financing risk, and optimizing claims processes without additional charges for comprehensive packages.
Area Vice President
Arthur J. Gallagher & Co.
01.2009 - 01.2016
Integrated services as a hybrid company/independent agent, providing commercial insurance solutions and fortifying key client relationships
Led strategic initiatives, coordinating with loss control, underwriters, and various teams to deliver superior client service and claims support
Managed a book of business generating approximately $900K in revenue during the transition from Wausau to Gallagher via an M&A transaction
Partnered with Harley-Davidson Financial Services to develop and maintain the “H-D Dealership Protection Program”, which provided authorized dealerships customized loss control, claims management, and insurance coverage solutions
Implemented a platform that elevated protection and reduced risk costs for Harley-Davidson dealerships nationwide, enhancing operational security
Recognized in 2011 for maintaining client relationships and achieving revenue thresholds despite the challenging transition period.
Senior Account Executive
Wausau Ins. Co., Wausau Signature Agency
Achieved high client satisfaction, evidenced by a client retention rate exceeding 10 years
Earned multiple accolades and awards for exceptional client satisfaction, growth, and retention.
Timeline
Director of Insurance & Risk Management - RumbleOn, Inc.