Gregory Cesar
Wappingers Falls,NY
Summary
Dynamic retail professional with extensive experience at Frito Lay Inc, excelling in customer engagement and product sales. Proven ability to boost customer satisfaction through personalized recommendations and effective communication. Skilled in POS operation and merchandise display, consistently achieving sales goals while fostering teamwork and collaboration.
Overview
2026
2026
years of professional experience
Work History
Retail Sales Representative
Frito Lay Inc
01.2025 - Current
- Maintained awareness of competitors'' offerings to provide informed comparisons when assisting customers with purchase decisions.
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
- Increased sales by offering advice on purchases and promoting additional products.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
- Utilized persuasive communication skills to encourage undecided customers toward making confident purchases.
- Collaborated with team members to achieve collective sales goals and deliver outstanding customer service experiences.
- Contributed to a welcoming store environment by maintaining cleanliness, organization, and up-to-date visual displays.
- Recommended merchandise to customers based on needs and preferences.
Retail Merchandiser
Key Food Supermarket
Beacon, NY
2019 - 2021
- Organized and maintained displays to achieve clean and appealing product layouts.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
- Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed relationships with key store personnel to support proper product placement and visibility.
- Implemented data-driven strategies for optimizing product assortment and placement, resulting in increased sales.
Delivery Driver
UPS
11.2023 - 01.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Delivery Driver
FedEx
12.2022 - 11.2023
Retail Sales Associate
Ups Store
Salt Point, NY
02.2022 - 12.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
Driver Trainee
Mc Lane Cop
Newburgh, NY
2021 - 2021
- Prepared necessary documentation for shipments, ensuring accurate tracking and record-keeping throughout the delivery process.
- Demonstrated excellent communication skills when interacting with customers, colleagues, and supervisors.
Education
High School Diploma - International Business Management
Southern New Hampshire University
Hooksett, NHSkills
- Customer engagement
- Purchase recommendations
- Product sales
- Payment processing
- POS system operation
- Brand awareness
- Customer assistance
- Goal attainment
- Stock locating
- Customer service
- Problem-solving
- Teamwork and collaboration
- Professional appearance
- Point of sale operation
- Relationship building
- Independent judgement
- Conflict resolution
- Store opening and closing
- Display setup
- FLUENT IN LANGUAGE
- Product knowledge
- Truck unloading
- Teamwork
- Merchandise display
Languages
French
Native or Bilingual
Spanish
Full Professional
English
Native or Bilingual
Timeline
Retail Sales Representative
Frito Lay Inc
01.2025 - Current
Delivery Driver
UPS
11.2023 - 01.2024
Delivery Driver
FedEx
12.2022 - 11.2023
Retail Sales Associate
Ups Store
02.2022 - 12.2022
Retail Merchandiser
Key Food Supermarket
2019 - 2021
Driver Trainee
Mc Lane Cop
2021 - 2021
High School Diploma - International Business Management
Southern New Hampshire University