Gregory Cook
Babson Park,FL
Summary
Experienced and adaptable General Manager/Account Manager with a proven track record of successfully managing operations in fast-paced restaurant environments for over 25 years. Customer-centric leader skilled in coordinating and motivating teams to achieve exceptional results. Recognized for fostering a collaborative work environment and promoting a team-oriented mindset among staff members. Forward-thinking professional who consistently strives to enhance employee workplace satisfaction through innovative approaches.
Overview
27
27
years of professional experience
Work History
Account Manager
Skymark
Winter Haven, FL
04.2019 - Current
- Represent the company in a professional manner.
- Meet with existing and potential clients.
- Give presentations about the company to groups of people.
- Knowledge of the services provided by the company.
- Enjoys working with and meeting new clients
- Overcome objections, create solutions for potential problems
- Communicate effectively
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Salesperson
EZ Portable Buildings
Eagle Lake, FL
09.2019 - 03.2020
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
Managing Partner
Chili's Bar and Grill
Winter Haven, FL
07.1998 - 08.2019
- Responsibilities:
- Lead and direct the work of the Management team including scheduling, assigning responsibilities and setting expectations
- Manage performance of the Management team, including performance evaluations, coaching and accountability
- Plan and implement weekly, monthly and yearly financial budgets
- Oversee all operations to ensure a great Guest experience
- Role model and hold Team Members accountable to operational and quality standards
- Foster open communication between Team Members and Management team
- Influence Team Member behaviors by championing change and restaurant initiatives
- Drive business results by utilizing Chili's systems to effectively control costs
- Follow operational systems, such as our Manager Timeline and performing quality Line Checks
- Hire, train, retain, and develop Team Members to take on larger roles
- Drive Guest engagement within the four walls of the restaurant while developing relationships within the community
- Understand and practice safe food handling procedures
- Communicate and embody Chili's culture and Cultural Beliefs: Every Guest Counts, Food Perfection, Be Accountable and Play Restaurant
- Recognized and embraced team members' unique qualities to enhance strength.
Education
Graduated -
Lake Wales High School
Lake Wales, FL05.1997
Skills
- Team Training
- Contract Negotiation
- Lead Development
- Data Analytics
- Schedule Management
- Lead Generation
- Sales Development
- Client Relationship Management
- Customer Service
- Order Processing
- Management Collaboration
- Strong Lead Development Skills
- Expense Control
- Customer Relationship Management (CRM)
- Staff Management
- Opportunities Identification
- Customer Relationships
- Teamwork and Collaboration
- Strategic planning
- Relationship building and management
- Business development and planning
Contact
Babson Park, FL 33827
Education and Training
Lake Wales, FL
Timeline
Salesperson
EZ Portable Buildings
09.2019 - 03.2020
Account Manager
Skymark
04.2019 - Current
Managing Partner
Chili's Bar and Grill
07.1998 - 08.2019
Graduated -
Lake Wales High School