Results-oriented Sales Professional and Leader credited with almost 12 years in the business, 7 of those in Management! Very Loyal and hard working! I am a True Car Guy that loves putting on a show in front of the customer! Very Knowledgeable and have tons of skills as I have done New Car Sales, Pre-Owned Sales, Finance, Desk Manager, Closer and More!! Whatever it takes!!!
Overview
11
11
years of professional experience
Work History
Used Car Sales Director
Antwerpen Hyundai/ CDJR In Catonsville
12.2020 - 02.2024
Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
Conducted regular appraisals of pre-owned vehicles, ensuring accurate pricing based on market value and vehicle condition.
Established a robust online presence by optimizing website content and utilizing social media channels to reach potential buyers.
Collaborated with finance department to secure customer financing options and close sales efficiently.
Mentored new sales staff, providing comprehensive training on company processes and best practices for successful selling.
Managed inventory effectively for optimal turnover rate and profitability.
Oversaw repair and maintenance services for pre-owned vehicles, ensuring all cars met quality standards before being offered for sale.
Sales Manager/ Finance Manager
Antwerpen Nissan
02.2017 - 12.2020
Led a successful sales team by providing motivational coaching and implementing a successful sales process.
Consistently met or exceeded monthly/quarterly sales targets through diligent effort and persistence in closing deals.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Achieved established CSI/KPI for company and individual performance through teamwork and focus on customers.
Excellent communication skills, both verbal and written.
Became very educated about Submitting Deals to Lenders and understanding Bank Programs to Maximize Profit.
Learned how to be Proficient with V-Auto, marketing New and Pre-Owned vehicles and appraising vehicles, which led to my Promotion to my most recent job
Assisting in the Finance Office 2 days a week and Proficient with DocuPad. Assisted with CIT on a daily basis.
Sales Associate
Antwerpen Nissan
01.2013 - 01.2017
Provided personalized shopping experiences for customers by remembering their preferences and offering tailored recommendations.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Built customer loyalty and retention by delivering excellent shopping experiences.
Self-motivated, with a strong sense of personal responsibility.
Maintained Manufacture Certification and Received Nissan Award of Excellence 3 times for Above Average CSI Score and Sales.
Education
Bachelor of Science - Criminal Justice
University of Baltimore
Baltimore, MD
01.2011
Associate of Science - Criminal Justice
Howard Community College
Columbia, MD
12.2008
Skills
Sales Strategies
Inventory Management
Competitor Analysis
Sales processes
Social Media Savvy
Sales operation
Persuasive Negotiations
Closing Techniques
Sales Presentations
Sales team training
Credit History Analysis
Salesforce Software
Sales Coaching
Customer Complaint Resolution
Price Structuring
Verbal and written communication
Aftermarket Sales
Operating Procedures and Policies
Networking and relationship building
Rapport and relationship building
Positive and upbeat
Timeline
Used Car Sales Director
Antwerpen Hyundai/ CDJR In Catonsville
12.2020 - 02.2024
Sales Manager/ Finance Manager
Antwerpen Nissan
02.2017 - 12.2020
Sales Associate
Antwerpen Nissan
01.2013 - 01.2017
Bachelor of Science - Criminal Justice
University of Baltimore
Associate of Science - Criminal Justice
Howard Community College
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