Gregory Gillins
Cibolo,TX
Summary
Dynamic sales professional with a proven track record at Charter Communications, excelling in inbound sales and customer relationship building. Skilled in solutions planning and call conversion, I effectively tailored product recommendations, enhancing customer satisfaction and driving sales performance. Committed to fostering long-term client relationships through strategic engagement and industry knowledge.
Overview
13
13
years of professional experience
Work History
Inbound Sales Representative
Charter Communications, Spectrum
09.2015 - 08.2025
- Engaged with customers to understand needs and provide tailored product recommendations.
- Managed inbound inquiries using CRM software to track interactions and sales opportunities.
- Assisted in developing rapport with potential clients, fostering long-term relationships.
- Collaborated with team members to optimize sales strategies and improve customer satisfaction.
- Maintained up-to-date knowledge of industry trends to better address customer concerns and inquiries.
- Increased product knowledge through continuous training, resulting in improved sales performance.
Preventive Case Planner
Lifeline Screening
01.2013 - 09.2015
- Developed and implemented individualized preventive plans for at-risk clients.
- Collaborated with multidisciplinary teams to coordinate comprehensive case management services.
- Conducted regular assessments to evaluate client progress and adjust interventions accordingly.
- Educated clients and families on available resources and preventive strategies to enhance overall well-being.
Education
High School Diploma -
Washington High School
Massillon, OHBusiness
Bowling Green State University
Bowling Green, OHSkills
- Inbound sales
- High-volume call centers
- Goal oriented
- Customer relationship building
- Brand awareness
- Solutions planning
- Call handling
- Call conversion
Timeline
Inbound Sales Representative
Charter Communications, Spectrum
09.2015 - 08.2025
Preventive Case Planner
Lifeline Screening
01.2013 - 09.2015
High School Diploma -
Washington High School
Business
Bowling Green State University
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