Gregory Kormanik
Murrells Inlet,SC
Summary
Dynamic professional with extensive experience at Lowe’s, excelling in customer relations and expert problem-solving. Proven track record in enhancing customer satisfaction through effective communication and process optimization. Skilled in compliance monitoring and team performance improvement, driving operational success and fostering a positive environment.
Overview
2012
2012
years of professional experience
Work History
Pro Specialist
Lowe’s
- Assisted customers with product selection and provided expert knowledge on home improvement solutions.
- Managed inventory levels, ensuring stock availability and organization in compliance with store standards.
- Collaborated with team members to optimize store layout for enhanced customer experience and accessibility.
- Trained new staff on operational procedures, safety protocols, and customer service best practices.
- Drove customer satisfaction by resolving issues promptly and fostering a positive shopping environment through effective communication skills.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Enhanced customer satisfaction with timely and accurate issue resolution.
Restaurant Owner
Attitude
- Developed and implemented operational strategies to enhance customer satisfaction and service efficiency.
- Managed daily restaurant operations, ensuring adherence to health and safety regulations.
- Trained and mentored staff on best practices in food preparation and customer service.
- Oversaw inventory management, optimizing supply chain processes for cost-effectiveness.
- Analyzed sales data to identify trends, adjusting menu offerings accordingly for improved revenue.
- Collaborated with vendors to negotiate better pricing and terms for quality ingredients.
- Managed payroll, daily deposits, and cost controls.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
- Supervised daily activities of restaurant and Number employees.
Mortgage Loan Officer
Several Companies in Kansas Ci
Kansas City, MO
09.1989 - 02.2012
- Provided expert guidance on mortgage products to clients, enhancing customer satisfaction.
Education
Bachelor Of Business Administration - Business
Univ Of Arkansas
Fayetteville, AR05.1980
Skills
Relationship building
Expert problem solving
Analytical thinking
Documentation management
Advanced communication
Quality assurance
Coaching and mentoring
Compliance monitoring
Risk management
Vendor relations
Knowledge sharing
Process optimization
Team performance improvement
Business reporting
Teamwork and collaboration
Problem-solving
Multitasking
Attention to detail
Problem-solving abilities
Relationship building
Timeline
Mortgage Loan Officer
Several Companies in Kansas Ci
09.1989 - 02.2012
Pro Specialist
Lowe’s
Restaurant Owner
Attitude
Bachelor Of Business Administration - Business
Univ Of Arkansas