Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gregory Piccardo

Ione,CA

Summary

Dynamic and results-driven professional with proven expertise in customer service and problem-solving honed at Les Schwab Tires. Excelled in leveraging organizational skills and attention to detail to surpass company objectives, significantly enhancing profitability. Demonstrates strong communication abilities and a goal-oriented approach, adept at fostering customer loyalty and trust. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

20
20
years of professional experience

Work History

Sales and Service Specialist

Les Schwab Tires
03.2008 - Current
  • Developed strong rapport with customers, fostering loyalty and trust for sustained business growth.
  • Received accolades from senior management due to exemplary performance in meeting company-wide objectives, contributing significantly to overall profitability growth.
  • Leveraged CRM tools effectively to track customer interactions, monitor progress towards goals, and maintain organized account records for seamless communication across teams.
  • Worked closely with clients throughout the entire sales cycle, providing ongoing support, addressing concerns, and ensuring overall satisfaction with their experience.
  • Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
  • Answered in-depth questions about company offerings, service policies and benefits of each plan.
  • Navigated multiple computer systems expertly to handle customers' sales and service needs.
  • Managed accounts receivable worth $[Amount] in monthly revenue, diligently staying on top of payment requests to keep aging low.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Apprentice Electrician

Excel Electric Service
02.2005 - 11.2007
  • Organized materials and tools in to maintain clean and neat work areas.
  • Kept tools and materials organized, contributing to a clean and safe work area for all team members throughout each project''s duration.
  • Followed all safety procedures and guidelines to promote safety while working on electrical systems.
  • Connected wires to circuit breakers, transformers and other components to create working electrical systems.
  • Increased job site safety by diligently adhering to OSHA standards and regulations during electrical installations.
  • Improved project efficiency through effective communication with team members and supervisors regarding tasks and responsibilities.
  • Supported timely project completions through effective time management skills, prioritizing tasks according to deadlines set forth by supervisors.
  • Repaired light fixtures, controls, switches, relays, and circuit breaker panels based on detailed evaluations.
  • Troubleshot and repaired malfunctioning systems and components.
  • Acquired valuable hands-on experience with various types of wiring systems by assisting experienced electricians in diverse installation projects.
  • Assisted in the successful completion of various commercial and residential projects by providing reliable support to journeyman electricians.
  • Tested continuity of circuits using test equipment to verify compatibility and safety of systems following installation, replacement, or repair.
  • Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.

Education

High School Diploma -

Argonaut High
Jackson, CA
06-2002

Skills

  • Goal-Oriented
  • Paperwork Processing
  • Customer Service
  • Problem-Solving
  • Honest and Dependable
  • Time Management
  • Attention to Detail
  • Strong Communication and Interpersonal Skills
  • Organizational Skills
  • Team Leadership
  • Decision-Making
  • Self Motivation
  • Professionalism
  • Multitasking Abilities
  • Adaptable and Flexible

Timeline

Sales and Service Specialist

Les Schwab Tires
03.2008 - Current

Apprentice Electrician

Excel Electric Service
02.2005 - 11.2007

High School Diploma -

Argonaut High

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Gregory Piccardo