Gregory Theis
Shakopee,MN
Summary
I strive to build long-lasting customer relationships with every interaction. Recognized by superiors and peers for ability to get the job done and exceptional communication skills. During my time in the military I learned firsthand the importance of teamwork and communication. These two skills enhance performance in my current role and will continue to benefit any future role.
Overview
18
18
years of professional experience
Work History
Field Service Manager
RDO Equipment
03.2021 - Current
- Led team of up to nine service technicians in field activities.
- Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
- Managed a team of technicians, providing support and guidance for professional development.
- Increased team productivity with effective scheduling and resource allocation.
- Establish strong relationships with customers to ensure efficiency in service calls, billing, and overall business relationship
SERVICE DISPATCHER
Quality Forklift Sales & Service
04.2018 - Current
- Manages the daily workload of 24 mobile equipment technicians across the state of Minnesota and Western Wisconsin while also servicing customer calls
- Manages on average 150 work orders per week; confirms customer satisfaction and completion
- Creates efficient routes for technicians to optimize time and costs
- Communicates with customer to establish expectations for service visit; conveys goals to technician
- Coordinates between technicians and parts department to ensure timely delivery of materials for repairs.
PAVING LABORER / CDL DRIVER
Plehal Blacktopping
06.2016 - 04.2018
- Transported equipment and materials to jobsite and assisted in the completion of the asphalt replacement
- Inspected tractor and trailer daily to ensure safe and legal operation
- Completed each driveway repair/replacement with satisfaction guaranteed
- Collaborated with team of 9 to efficiently complete each project.
GENERAL LABORER
Local 563 Laborers Union
09.2013 - 06.2016
- Operated aerial lift equipment and numerous power tools
- Worked in cohesion with complimentary trades to complete projects.
SERVICE ADVISOR
Apple Ford of Shakopee
06.2006 - 05.2011
- Supervised the maintenance and repair of customer vehicles
- Utilized polices and procedures to ensure customer satisfaction and efficient and effective service operations.
Education
Corporal - Motor Transportation Operator
United States Marine Corps
01.2017
High School Diploma -
Shakopee Senior High
Shakopee01.2007
Skills
- Scheduling jobs and coordinating team
- Managing service operations
- DOT and safety compliance
- Building lasting relationships with customers
Websites
References
- Greg Gohmann, Merchandising Manager, International Feed, 612.849.2770
- Jake Krueger, Special Forces Communications Sergeant, US Army, 952.913.8980
- Lance Matsumoto, Chief Warrant Officer, United States Marine Corps, 630.359.1515
Timeline
Field Service Manager
RDO Equipment
03.2021 - Current
SERVICE DISPATCHER
Quality Forklift Sales & Service
04.2018 - Current
PAVING LABORER / CDL DRIVER
Plehal Blacktopping
06.2016 - 04.2018
GENERAL LABORER
Local 563 Laborers Union
09.2013 - 06.2016
SERVICE ADVISOR
Apple Ford of Shakopee
06.2006 - 05.2011
Corporal - Motor Transportation Operator
United States Marine Corps
High School Diploma -
Shakopee Senior High
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