Gregory Tocco
Sea Bright,NJ
Summary
Motivated Sales Engineer with proven track record of building and growing sales territories in competitive environments. Dedicated to building rapport and maintaining loyal customer relationships through understanding needs and creating individual solutions. Offering deep technical acumen with strong communication skills to help customers understand product offerings.
Overview
12
12
years of professional experience
Work History
Sales Application Specialist/Sales Engineer
Nextgen Healthcare
01.2018 - Current
- Contributed to sales growth by demonstrating product expertise of the EHR/PM during client presentations and negotiations.
- Achieve bookings goal set forth by management -Hit over 100% quota the past 2 years
- Partner with Sales reps to address prospective clients' questions and concerns regarding compatibility with their workflow and needs
- Analyze industry trends with department leaders to better improve our software to find the leading edge against competition
- Delivered technical sales presentations to prospects and presented benefits and value of products.
Customer Service Manager
Nextgen Healthcare
01.2016 - 01.2018
- Lead and motivate my staff to deliver the best customer service possible to our client base
- Improve the customer service experience, create engaged customers and facilitate growth
- Handle client escalations and follow problems through to resolution
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Product Support Specialist
Health Fusion/Nextgen Healthcare
01.2015 - 01.2016
- Respond quickly to requests for assistance via all standard channels.
- Assistance may include in-depth troubleshooting, creation of custom solutions, documenting software defects, and providing instruction to the customer.
- Act as an after-hours on-call resource as part of a rotating schedule.
- Appropriately manage and handle support cases including phone etiquette, proper documentation
District Training Manager/Key Manager
Healthcare Services Group
01.2012 - 01.2015
- Housekeeping and Laundry Supervisor for a 256-bed skilled nursing facility
- Recruitment, supervision and training of twenty-eight staff members (as well as new managers)
- Review marketing strategies to ensure future growth of the company
- Manage operations and financials, supply ordering, scheduling, payroll, disciplining, staff development, budgeting, etc.
- Able to run building on or under budget while providing quality products and service to the customer
- Oversee/supervise operational progress of other buildings in the district
Education
M.B.A. Health Care Management -
University of Phoenix
San Diego, California12.2012
B.S. Biology -
Westmont College
Santa Barbara, California05.2006
Skills
- Adept at Salesforce, Microsoft Excel, Word and Outlook
- Fast learner and ability to multi-task
- Self-starter and team player
- Needs analysis
- Consultative Sales Techniques
- Sales closing
- Competitive Analysis
- Formal presentation skills
Timeline
Sales Application Specialist/Sales Engineer
Nextgen Healthcare
01.2018 - Current
Customer Service Manager
Nextgen Healthcare
01.2016 - 01.2018
Product Support Specialist
Health Fusion/Nextgen Healthcare
01.2015 - 01.2016
District Training Manager/Key Manager
Healthcare Services Group
01.2012 - 01.2015
M.B.A. Health Care Management -
University of Phoenix
B.S. Biology -
Westmont College