Gregory Vincent Allen Jr
Jacksonville,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Delivery Driver
Amazon
Jacksonville, FL
12.2021 - 01.2026
- Delivered packages efficiently while adhering to safety and operational guidelines.
- Trained new drivers on safety protocols and efficient delivery practices.
- Navigated routes effectively using GPS technology to optimize delivery times.
- Communicated with customers regarding delivery schedules and resolved issues promptly.
- Operated light trucks to deliver loads of 250 to 300 packages a day
Trainee
United States Space Force
Lackland AFB, TX
08.2021 - 10.2021
- United States Space Force Trainee, I was introduced and taught many new concepts of how to be a soldier. Those skills helped me to become an element leader, where I applied those skills to lead and guide another fellow trainee in a fast paced and unique environment. Pushing my Fellow wing-men to be better soldiers each day.
Fraud Analyst
Bank of America
Jacksonville, FL
01.2019 - 12.2020
- Tasked with detecting and preventing fraud from client credit card accounts. I also provide customer service as needed.
- Analyzed transaction patterns to detect fraudulent activities and mitigate risks.
- Collaborated with cross-functional teams to enhance fraud prevention strategies.
- Managed 200 plus accounts a day, including calls made as well.
Crew Trainer
Chick Fil A
Jacksonville, FL
05.2018 - 01.2019
- Duties included training new employees in food prep and organization of the kitchen. Trained them to provide good customer service in a fast-paced environment. Maintaining kitchen cleanliness to FDA standards.
- Facilitated ongoing training sessions to enhance team skills and performance consistency.
- Trained new crew members on operational procedures and customer service standards.
Education
Some College (No Degree) -
Florida State College of Jacksonville
Jacksonville, FLAssociate of Science -
Florida A&M University
Tallahassee, FLYear Up Educational Program
Jacksonville, FLHigh school -
Paxon School For Advanced Studies
Jacksonville, FL06.2018
Skills
- Customer service
- Teamwork and collaboration
- Attention to detail
- Time management
- Problem-solving
- Data analysis
- Fraud prevention
- Fraud detection
- Call management
- Active listening
- Critical thinking
- Problem resolution
- Call center experience
- Computer proficiency
- Complaint handling
Timeline
Delivery Driver
Amazon
12.2021 - 01.2026
Trainee
United States Space Force
08.2021 - 10.2021
Fraud Analyst
Bank of America
01.2019 - 12.2020
Crew Trainer
Chick Fil A
05.2018 - 01.2019
Some College (No Degree) -
Florida State College of Jacksonville
Associate of Science -
Florida A&M University
Year Up Educational Program
High school -
Paxon School For Advanced Studies