Gregory J. Mangus
Pittsburgh,PA
Summary
Experienced Field Service Professional with strong focus on troubleshooting and maintenance of complex equipment. Known for effective team collaboration and adaptability to changing needs. Skilled in diagnosing issues, performing repairs, and ensuring customer satisfaction. Reliable, results-driven, and capable of handling high-pressure situations with ease.
Overview
14
14
years of professional experience
Work History
Field Service Technician
Peak Technologies
07.2024 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete specialized printing equipment maintenance and repair.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Reduced repeat service calls, meticulously performing quality checks after each repair.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $2,000+.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Maintenance Technician
Weidner Apartment Homes
01.2024 - 05.2024
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Maintenance Manager
Canton Chair Rental
11.2021 - 01.2025
- Scheduled regular inspections of equipment and facilities to manage wear and tear.
- Collaborated with other departments to verify completion of maintenance tasks.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Increased overall equipment efficiency by conducting thorough assessments of machinery conditions and implementing necessary improvements.
- Created and implemented maintenance program to optimize operational efficiency and reduce downtime.
Delivery Technician
ComDoc “A Xerox Company”
11.2019 - 11.2021
- Delivered and provided set up of equipment
- Installed copier products and printers weighing up to 1,400 pounds
- Programmed and tested equipment functions
- Expedited deliveries to meet customer deadlines and requirements.
- Trained customers on features, functions, and operations of equipment
- Followed corporate procedures to maintain company and customer data confidentiality.
Warehouse and Delivery
Canton Chair Rental
06.2011 - 11.2019
- Superior experience with 26ft box trucks and forklifts
- Managing a daily crew of 3-10 to ensure proper installation and breakdown of rental equipment
- Establish and maintain high standards of customer service
- Formal training and supervision of summer staff to ensure proper procedures
- Responsible for cleaning, prepping, loading/unloading, and maintaining special event and party rental equipment
Student Assistant Manager of Operations
University of Akron Department of Student Life
02.2014 - 10.2016
- Supervise a crew of approximately 40 student employees
- Assist the Manager of Operations with hiring, training, and disciplinary processes for Operations crew
- Effectively delegate tasks to crew in order to maintain daily building safety and cleanliness
- Empowered employees with strong base of job knowledge and necessary resources to successfully complete daily tasks.
Education
No Degree -
The University of Akron
Akron, OH12.2016
High School Diploma -
Saint Thomas Aquinas
Louisville, OH06.2013
Skills
- Problem-solving
- Positive attitude
- Troubleshooting and repair
- Field repairs
- Customer service
- Preventive Maintenance
- Teamwork and coordination
- Mechanical aptitude
- Inventory management
- Repair and installation
- Electrical troubleshooting
- Work order management
- Vehicle maintenance
- Team supervision
Timeline
Field Service Technician
Peak Technologies
07.2024 - Current
Maintenance Technician
Weidner Apartment Homes
01.2024 - 05.2024
Maintenance Manager
Canton Chair Rental
11.2021 - 01.2025
Delivery Technician
ComDoc “A Xerox Company”
11.2019 - 11.2021
Student Assistant Manager of Operations
University of Akron Department of Student Life
02.2014 - 10.2016
Warehouse and Delivery
Canton Chair Rental
06.2011 - 11.2019
No Degree -
The University of Akron
High School Diploma -
Saint Thomas Aquinas
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