Gregory S. Getchell II
Mauldin,SC
Summary
I am eager to learn and to thrive into my career. Always willing go extra mile and to be proactive and humble.
Overview
16
16
years of professional experience
Work History
Advance Medical Support Assistant GS6.3
Primary Care Office
Bedford, MA
09.2024 - 11.2024
- Check in and check out veterans
- Verify Insurance using ICB and making sure insurance is up to date
- Fax file documentations
- Making out going calls to veterans about a reminder next available appointment
- Or any appointments that have been canceled from the clinic or provider
- Make requests for veterans that need transportation for appointment
- If a veteran needs medication notifies the team and makes selection in CPRS Computer Patient Record System to update any refills
- Make video conference appointments as determined by a veteran or by provider
- Check for secured messaging using My healthy Vet under CPRS and see if veteran cancels or need to reschedule and call the veteran
- Monitor emails for town hall meetings take notes and if any cancelations from managers call veterans to reschedule appointments and notify manager when completed
- Schedule for COVID and FLU under VISTA GUI
- Check rooms for cleaning stock supplies if needed
- Order supplies, stock supplies and inventory supplies into excel
Business Office-Medical Support Assistant (MSA)-GS5.3
Bedford, MA
06.2023 - 09.2024
- Answers a high call volume of calls, direct caller to correct location
- Access to patient’s charts to inform Veterans of upcoming appointments and direct patients to correct ward
- Answer Travel line, taking messages and retrieve messages back to Travel in a timely manner
- Assist a mobility – assisting challenged veterans with mobility deficits in wheelchairs or with walkers and helping them to their destinations, going out of my way to serve our heroes
- Assist with light duty clerical work, scanning, copying faxing, filing documents, mailing letters keep track of office supplies, and answering other department phone calls when needed
- Help book Veterans Travel shuttle in VISTA and confirm the travel that was submitted for appointments, confirming that they correspond with each other in CPRS
- Processing claims, scanning and forwards claims into CPRS under MSA folder then in BTSS travel for reviewing
- Help with eligibility by taking messages and notifying staff to reach out to veteran
- Assist with veteran for new ID card, also assist with admissions for eligibility
- Help with veterans’ eligibility processing systems by updating applications and asking multiple questions and confirm income with veterans
- Help explain veteran and service connect that veterans maybe qualify for in eligibility
- Volunteer to learn Veterans Patients Funds System when veteran requesting to withdrawal or deposit money into VPFS
- Ask veteran last name first name last4 and the amount they are allowed to withdrawal
- Run reports and reconcile file them if they are audited
- Help with Morgue, Morgue checks, release body if a death, contact funeral home and notify family
- Enter information of veteran into data systems
- Send out death packet on benefits
- Sign release information with funeral home and confirm body when the body has been release from Morgue to funeral home
Program Support Assistant/ Telephone Operator-GS4.8
Boston-West Roxbury Hospital VAMC
West Roxbury, MA
12.2022 - 06.2023
- Answer a high call volume and direct the caller to correct location
- Respond to Crisis calls/ forward email to team and notify crisis call center
- Respond to emergency codes and active codes notify VA Police or Fire department
- Page doctors or nurses when needed and resign pagers, keep track of engineering calls
- Look up appointments or look for a patient per request in CPRS and/or VISTA
- Light clerical duties, utilizing VATAS program, mail runs and using UPS and USPS
- Tests all office equipment on a routine basis
VA Police – Dispatcher-GS5.4
Bedford Veterans Hospital VAMC
Bedford, MA
09.2022 - 12.2022
- Monitors and receives routine and emergency calls from a variety of sources that need police, fire, medical and/or other emergency services
- Keep track of officer’s radio checks in log
- Monitor for suicide calls and notify police and follow steps, document each step
- Monitor VCCT screens for any specious activity and notify the VA police
- Missing badges: tracking and gathering intel, notifying PIV office and employee when badges are found or recovered
- Send out alerts throughout the Hospital about weather and any other national alert such as a missing patient
- Timekeeper duties utilizing VATAS program, scan multiple documents and fax documents
Program Support Assistant/ Telephone Operator-GS4.8
Boston-West Roxbury Hospital VAMC
West Roxbury, MA
06.2022 - 09.2022
- Answer a high call volume and direct the caller to correct location
- Respond to Crisis calls/ forward email to team and notify crisis call center
- Respond to emergency codes and active codes notify VA Police or Fire department
- Page doctors or nurses when needed and resign pagers, keep track of engineering calls
- Look up appointments or look for a patient per request in CPRS and/or VISTA
- Light clerical duties, utilizing VATAS program, mail runs and using UPS and USPS
- Tests all office equipment on a routine basis
Hospice unit Ward Medical Support Assistance
Bedford Veterans Hospital VAMC
Bedford, MA
03.2022 - 06.2022
- Answers call bells from patients’ rooms; answer phones take messages or resolve issues
- Greeting family members when they arrive direct them to correct patient room
- Admit and discharge patients in VISTA and CPRS systems, print out patient wrist bands
- Monitor medical supplies and order supplies from Logistics or order through staples
- Book or cancel appointments using CPRS and JLV and notify travel for pick up and submit travel consult
- Update social worker projects and Next of Kin information into CPRS and VISTA
- Time Keeping, scanning, faxing, copying, filing documents, keep track of pagers and Vorcera
- Collect data for patient funds and return forms signed by social worker and MSA, return forms to patient funds so, Veterans can receive their cash on time
- Help with Vital signs and enter information through CPRS in patient chart
- Help with COVID, enter COVID into CPRS and notify nurse and doctor
- 1:1 sitting if needed, wearing vorcea to call nurse
- Be supportive for veterans, interact with veterans if they like to do any activities
- Help assist nurses if needed
Logistics LC1 Building
BMW Manufacturing Plant
Greer, SC
07.2020 - 03.2022
- Material Handler, picking and packing materials into racks
- Capable of using a Zebra scanner
- Forklift Operator
- Excellent problem-solving skills in handling issues that go wrong
- Strong interpersonal skills with the ability to work effectively with other employees
Program Support Assistant/ Telephone Operator-GS4.8
Boston-West Roxbury Hospital VAMC
West Roxbury, MA
06.2015 - 07.2020
- Answer a high call volume and direct the caller to correct location
- Respond to Crisis calls/ forward email to team and notify crisis call center
- Respond to emergency codes and active codes notify VA Police or Fire department
- Page doctors or nurses when needed and resign pagers, keep track of engineering calls
- Look up appointments or look for a patient per request in CPRS and/or VISTA
- Light clerical duties, utilizing VATAS program, mail runs and using UPS and USPS
- Tests all office equipment on a routine basis
Aviation Clerk
Federal Aviation Administration (FAA)
Burlington, MA
05.2009 - 06.2015
- Writing memorandum letters and collecting data and entering it into Library data base
- Updated files when needed and contact National Records Center if files being stored
- Answering phones for front and back office and taking messages and helping customers with best knowledge
- Timekeeper for the office, entering time for employees and checking for discrepancies/ Overtime or if traveled
- Order supplies, deliver supplies to different departments, keep track of supplies using excel spread
- Set up meetings using Outlook and Teams, note taker for meetings, review presentations for meetings
- Point of contact using SharePoint site, keep track of documents and time of use and what needs to be deleted
- Responsible for Government cars mileages, maintenance and fueling government cars
- Keep track of employee keys, when a spared key is ready for use, employee will need to sign paperwork
- Uses Microsoft Ward, Excel, Power Point for FAA and other database programs
Skills
- Typing
- Time keeping
- Ordering supplies
- Phones
- Microsoft products
- Outlook
- Note taker and transcribe notes
Timeline
Advance Medical Support Assistant GS6.3
Primary Care Office
09.2024 - 11.2024
Business Office-Medical Support Assistant (MSA)-GS5.3
06.2023 - 09.2024
Program Support Assistant/ Telephone Operator-GS4.8
Boston-West Roxbury Hospital VAMC
12.2022 - 06.2023
VA Police – Dispatcher-GS5.4
Bedford Veterans Hospital VAMC
09.2022 - 12.2022
Program Support Assistant/ Telephone Operator-GS4.8
Boston-West Roxbury Hospital VAMC
06.2022 - 09.2022
Hospice unit Ward Medical Support Assistance
Bedford Veterans Hospital VAMC
03.2022 - 06.2022
Logistics LC1 Building
BMW Manufacturing Plant
07.2020 - 03.2022
Program Support Assistant/ Telephone Operator-GS4.8
Boston-West Roxbury Hospital VAMC
06.2015 - 07.2020
Aviation Clerk
Federal Aviation Administration (FAA)
05.2009 - 06.2015