Greniesha Watts
Miami ,FL
Summary
Driven registered Pharmacy Technician with extensive experience, excelling in prescription accuracy and customer service. Proven ability to enhance pharmacy operations through effective inventory management and compliance with HIPAA regulations. Strong attention to detail and problem-solving skills ensure patient safety and satisfaction in fast-paced environments.
Overview
2027
2027
years of professional experience
Work History
Pharmacy Technician
Walgreens
Miramar, FL
2024 - Current
- Processed prescription orders accurately and efficiently.
- Assisted pharmacists in preparing medications and managing inventory.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of pharmacy workspace and equipment.
- Monitored medication expiration dates to ensure safety and compliance.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Pharmacy Technician
CVS
North Miami, FL
09.2022 - 2024
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels, ensuring timely restocking of pharmaceutical supplies.
- Operated pharmacy software to manage patient profiles and prescriptions effectively.
- Educated patients on medication usage, side effects, and refills.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Ensured compliance with safety standards and regulatory requirements in pharmacy operations.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted and labeled prescriptions with correct item and quantity.
Call Center Representative
Iqor
Miami, FL
04.2019 - 2022
- Managed inbound customer inquiries, resolving issues efficiently and effectively processing insurance claims.
- Ensure accurate data entry.
- Assisted customers with product information, enhancing overall satisfaction and experience.
- Collaborated with team members to improve call handling processes and reduce wait times.
- Maintained knowledge of company policies, ensuring compliance during customer interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Warehouse Associate
Amazon
Hialeah, FL
2016 - 2019
- Operated material handling equipment to efficiently transport products within warehouse.
- Accurately picked and packed customer orders, ensuring quality control standards were met.
- Maintained cleanliness and organization of work area to promote safety and efficiency.
- Assisted team members in training on proper use of warehouse management systems.
- Supported shipping operations by preparing packages for outbound delivery according to schedules.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Education
GED -
D.A Dorsey Educational Center
Miami, FL2016
Skills
- Team collaboration
- Confidentiality and HIPAA
- Proper labeling
- Pharmacy operations
- Quality assurance and control
- Attendance oversight
- Resolving customer issues
- Data entry
- Attention to detail
- Prescription filling and labeling
- Cash register operations
- Relationship building
- Labeling accuracy
- Problem-solving skills
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Heavy lifting
- Warehouse safety
- Clear communication
- Problem-solving
- Multitasking and organization
Timeline
Pharmacy Technician
CVS
09.2022 - 2024
Call Center Representative
Iqor
04.2019 - 2022
Pharmacy Technician
Walgreens
2024 - Current
Warehouse Associate
Amazon
2016 - 2019
GED -
D.A Dorsey Educational Center