Over 8 years of experience in business, focusing on enhancing work processes and elevating customer service. Expertise in organizing projects, identifying business needs, and implementing effective strategies. Demonstrated ability in team collaboration, efficient time management, and leveraging the latest business tools and technology for optimal results.
Hi, I’m
Gresly Morales
Business Analyst
Miami,FL
Summary
Overview
11
years of professional experience
2
Languages
Work History
Visa
Front Desk Receptionist
07.2019 - Current
Job overview
- Improved front-office protocol, enhancing first impressions for 600+ daily visitors.
- Increased meeting coordination efficiency by 30%, managing over 200 meetings yearly.
- Led training boosting service delivery by 25% for 20+ receptionists across Latin America.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Davis Quality, Inc
Bookkeeper
01.2017 - 06.2019
Job overview
- Managed invoices and financial documents with 20% increase in efficiency
- Organized filing systems and maintained financial records for analysis.
East-Miami
Guest Service Representative
01.2016 - 01.2017
Job overview
- Optimized team schedules, achieving 20% increase in operational efficiency through strategic planning and organizational improvements.
Grupo Financiero Banrural
Bank Teller
01.2013 - 01.2016
Job overview
- Processed over 10,000 financial transactions monthly with 100% accuracy, showcasing unparalleled attention to detail and integrity.
- Managed secure distribution and storage of 500+ sensitive internal documents annually, maintaining 100% confidentiality and trust.
Education
Miami Dade CollegeMiami, FL
Business Administration
01.2017 - 8 2022
University Overview
Honors: Awarded the Academic Achievement scholarship.
San Carlos UniversityGuatemala
Business Administration
01.2009 - 1 2013
University Overview
Honors: Graduated with top honors.
Skills
Customer Service
undefinedWebsites
Timeline
Front Desk Receptionist
Visa
07.2019 - Current
Bookkeeper
Davis Quality, Inc
01.2017 - 06.2019
Miami Dade College
Business Administration
01.2017 - 8 2022
Guest Service Representative
East-Miami
01.2016 - 01.2017
Bank Teller
Grupo Financiero Banrural
01.2013 - 01.2016
San Carlos University
Business Administration
01.2009 - 1 2013
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