Summary
Overview
Work History
Education
Skills
College Coursework
Timeline
Generic

Greta Jacobson

Burke,VA

Summary

Detail-oriented team player with a history of meeting company goals utilizing interpersonal skills, organized practices and problem-solving skills. Ability to handle high stress environments and multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Shift Manager/Key Holder

Rothys
01.2024 - Current
  • Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
  • Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

SHIFT MANAGER & BARISTA TRAINER

Starbucks - East Market at Fairlakes Location
08.2021 - 02.2024
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.

CONSTRUCTION MARKETING INTERN

AFG Construction Management Group
05.2022 - 12.2022
  • Provided administrative support to the marketing team by maintaining databases, tracking projects progress, scheduling meetings.
  • Sat with marketing team members to learn new tasks and determine best tactics for solving challenges.
  • Attended project proposal workshops through S.A.M.E
  • Assisted in creating written, video, and image content for marketing channels (www.afgcm.com)

SHIFT MANAGER & BARISTA TRAINER

Starbucks - Fairlakes Shopping Center Location
08.2022 - 09.2022
  • Hired to raise customer connections assessment score
  • Worked with store staff to pinpoint areas of improvement and current barriers to success
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Raised overall customer connection score from a 13 to 43 in 6 weeks.

BARISTA/ BARISTA TRAINER

Starbucks- Cornhusker Rd, Location Bellevue, Nebraska
08.2020 - 06.2021
  • Explored leadership, mentoring, and delegation skills.

Education

Bachelor of Arts - Social Justice & Human Rights, Legal Studies

George Mason University
Fairfax, VA
05.2025

Mathematical & Financial Literacy, Project Management Tools, Strong & Eloquent Communication Skills, Efficient & Adaptable Problem Solving - Integrative Studies

GEORGE MASON UNIVERSITY, BELLEVUE EAST H.S., BELLEVUE, NE
01.2025

High School Diploma -

Bellevue East Sr High School
Bellevue, NE
05.2021

Skills

  • Advanced communication skills
  • Research and data collection
  • Database Maintenance
  • Critical Thinking
  • Effective Multitasking
  • Relationship Building
  • Conflict Resolution
  • Mathematical & Financial Literacy

College Coursework

  • Advanced Composition & Analysis
  • Logic of Law
  • Constitutional Law: Criminal Procedure
  • Civil Rights and Civil Liberties
  • Law and Justice
  • Legal Environment of Business
  • Women and Leadership
  • Global Affairs

Timeline

Shift Manager/Key Holder

Rothys
01.2024 - Current

SHIFT MANAGER & BARISTA TRAINER

Starbucks - Fairlakes Shopping Center Location
08.2022 - 09.2022

CONSTRUCTION MARKETING INTERN

AFG Construction Management Group
05.2022 - 12.2022

SHIFT MANAGER & BARISTA TRAINER

Starbucks - East Market at Fairlakes Location
08.2021 - 02.2024

BARISTA/ BARISTA TRAINER

Starbucks- Cornhusker Rd, Location Bellevue, Nebraska
08.2020 - 06.2021

Bachelor of Arts - Social Justice & Human Rights, Legal Studies

George Mason University

Mathematical & Financial Literacy, Project Management Tools, Strong & Eloquent Communication Skills, Efficient & Adaptable Problem Solving - Integrative Studies

GEORGE MASON UNIVERSITY, BELLEVUE EAST H.S., BELLEVUE, NE

High School Diploma -

Bellevue East Sr High School

Similar Profiles

CREATE PROFILE
Greta Jacobson