Gretchen Darden
San Leon,TX
Summary
Dynamic bartender with expertise in crafting innovative cocktails and delivering exceptional service. Proven ability to enhance customer satisfaction and loyalty through attentive service and effective upselling techniques.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Head Bartender
The Rusty Hook
Bacliff, TX
02.2024 - Current
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Developed and implemented cocktail menu, enhancing customer experience and engagement.
- Trained new bartenders on techniques, drink recipes, and customer service protocols.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Resolved customer complaints promptly, fostering a positive dining atmosphere and retaining clientele.
Bartender
Little Woodrows
Webster, TX
10.2023 - 01.2024
- Implemented efficient workflow processes to streamline drink service during peak hours.
- Collaborated with kitchen staff to create beverage pairings for menu items.
- Monitored compliance with health and safety regulations throughout bar operations.
- Developed signature drink recipes that increased patron engagement and sales volume.
- Served high customer volumes during special events, nights, and weekends.
- Maintained organized bar inventory, ensuring timely restocking of supplies.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Prepared garnishes by evenly slicing and pitting fruits.
Bartender
Coco's on the Canal
Clear Lake Shores
05.2023 - 01.2024
- Crafted innovative cocktails based on seasonal ingredients and customer preferences.
- Maintained organized bar inventory, ensuring timely restocking of supplies.
- Provided exceptional customer service, enhancing guest satisfaction and retention.
- Trained new bartenders on cocktail preparation and bar operations.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Education
Bachelor of Science - Interdisciplinary
University of Houston
Houston, TX12-2016
Skills
- Staff training and supervision
- Cash handling expertise
- Attentive service
- Taking inventory
- POS system proficiency
- Strong communication skills
- Cash handling
- Suggestive selling
- Social media marketing
- Sales and upselling techniques
- Highly reliable
- Outgoing personality
- Engaging personality
- Handling difficult customers
- Professional appearance
- Changing beer kegs
- Craft cocktail preparation
- Anticipating guest needs
Certification
TABC and Texas Food Handler
Timeline
Head Bartender
The Rusty Hook
02.2024 - Current
Bartender
Little Woodrows
10.2023 - 01.2024
Bartender
Coco's on the Canal
05.2023 - 01.2024
Bachelor of Science - Interdisciplinary
University of Houston