Gretchen Lobrin
Humble,USA
Summary
Dedicated to ensuring outstanding customer satisfaction. My experience aligns well,I fully understand the importance of the role as the passenger experience and satisfaction has always been my biggest priority. I'm Energetic, interpersonal and with over nine years of experience in a range of customer-oriented service roles. Strong ability to troubleshoot and problem-solve in fast paced environments. Seasoned leader and decision-maker equipped with the skills to effectively communicate with a variety of clients and personality types. Poised, personable, and dedicated to a team-driven environment. Known for excellent customer relations and a welcoming attitude.
Overview
9
9
years of professional experience
Work History
Flight Attendant
Flight Services International
Houston, TX
05.2023 - 07.2024
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations, while maintaining a positive attitude.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Prepared the cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Performed pre-flight safety checks to verify that oxygen masks, life jackets, and other emergency equipment are in good working order.
Flight Attendant
CommutAir
01.2020 - 05.2023
- Ensure passenger safety onboard the aircraft, enforce Federal Aviation Administration (FAA) regulations and company policy.
- Routinely inspect cabin emergency equipment for compliance with safety requirements.
- Participate in regular crew briefings prior to each flight (or more often, as needed) regarding flight duration, any expected adverse weather and/or traffic delays, or any other issues affecting planned routes, and shared accountability for passengers and carry-ons as outlined by the FAA and the company.
- Front-line marketing of airline products and services.
- Direct aircraft evacuation as necessary and provide appropriate assistance in medical.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
Passenger Service Supervisor
Aviation Port Services
Queens, NY
06.2017 - 01.2020
- Plans, assigns, and reviews the work of airport operations staff engaged in monitoring airfield, airside, landside, terminal operations, security, safety, and other activities related to the welfare of passengers, airlines, tenants, and the general public.
- Supervise and direct the work of Crew Chiefs and cabin cleaning team members as they service aircraft for your assigned shift and/or zone.
- Trained new employees in the company's customer service policies, procedures, and best practices.
- Enhanced passenger satisfaction by efficiently managing daily operations and addressing customer concerns promptly.
Flight Attendant
Endeavor Airlines
New York, NY
06.2015 - 06.2017
- Ensure passenger safety onboard the aircraft, enforce Federal Aviation Administration (FAA) regulations, and company policy.
- Routinely inspect cabin emergency equipment for compliance with safety requirements.
- Participate in regular crew briefings prior to each flight (or more often, as needed) regarding flight duration, any expected adverse weather, traffic delays, or any other issues affecting planned routes, and shared accountability for passengers and carry-ons, as outlined by the FAA and the company.
- Front-line marketing of airline products and services.
- Direct aircraft evacuation as necessary, and provide appropriate assistance in medical.
- Mentor new-line flight attendants on company policies and procedures.
Education
Associate of Arts -
Berkeley College
08.2013
High School Diploma -
Dejan Integrated School
05.2006
Skills
- Customer service
- Flight safety
- Emergency Response
- FAA Regulations
Key Qualifications
- Multilingual - Tagalog, Spanish
- Emergency response coordinator
- Flight Attendant Certificate, 01/30/2019
- Certified weight and balance category 3
- Ground security coordinator certified
Timeline
Flight Attendant
Flight Services International
05.2023 - 07.2024
Flight Attendant
CommutAir
01.2020 - 05.2023
Passenger Service Supervisor
Aviation Port Services
06.2017 - 01.2020
Flight Attendant
Endeavor Airlines
06.2015 - 06.2017
Associate of Arts -
Berkeley College
High School Diploma -
Dejan Integrated School