Gretchen Montague
Freeland,MI
Work Preference
Summary
Professional and well-rounded with superior clerical skills. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles administrative tasks, including coordinating mail, records and travel arrangements.
Personable with experience employing exceptional relationship-building abilities to cultivate positive rapport among clients, staff and management. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
23
23
years of professional experience
Work History
Office Manager
MyMichigan/Ascension St. Mary’s Hospital
Saginaw, MI
01.2019 - Current
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Managed daily operations within office by supporting continuous delivery of excellent services and care.
- Supported office needs including taking messages, scanning documents and routing business correspondence.
Office Manager
Saginaw Valley Neurology
Saginaw, MI
03.2009 - 01.2019
- Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.
- Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Made orders for new office supplies based on demand and budgetary restraints.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Supported office needs including taking messages, scanning documents and routing business correspondence.
- Updated employee paperwork and records.
- Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Receptionist
Saginaw Valley Neurosurgery
Saginaw, MI
05.2003 - 03.2009
- Answered and directed incoming calls using multi-line telephone system.
- Prepared, compiled and filed documents as well as reports presented to various parties.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Coordinated and communicated with a number of patients daily to gather pertinent information.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Scheduled and confirmed appointments.
Education
BBA -
Northwood University
Midland, MI07-2025
Associate Degree - Business Administration
Delta College
Bay City, MI09-2024
Associate in General Studies
Delta College
Bay City, MI09-2024
Skills
- Budgetary Planning
- Office management software
- Workforce Management
- Microsoft Office
- Scheduling and calendar management
- Data entry
- Banking operations
- File and data retrieval systems
- Expense reporting
- Customer relations
Timeline
Office Manager
MyMichigan/Ascension St. Mary’s Hospital
01.2019 - Current
Office Manager
Saginaw Valley Neurology
03.2009 - 01.2019
Receptionist
Saginaw Valley Neurosurgery
05.2003 - 03.2009
Associate Degree - Business Administration
Delta College
BBA -
Northwood University
Associate in General Studies
Delta College