Greyson-Ryan Gales
Best Buy
Des Moines,IA
4
years of professional experience
Skills
Cash handling
Transaction management
Upselling
Sales team training
Customer service
Staff onboarding
Staff management
Goal achievement
Sales strategy
Cross-selling techniques
Goals and performance
Positive attitude
Work History
Shift Leader
1 Year- Supervised daily operations to ensure adherence to company policies and procedures.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Trained new employees on product knowledge and customer service techniques.
- Assisted in inventory management by conducting regular stock audits and replenishments.
Assistant Manager
1 Year 10 Months- Collaborated with sales team to develop strategies for increasing customer engagement and satisfaction.
- Assisted in training new sales staff on company policies, product knowledge, and effective sales techniques.
- Implemented customer feedback mechanisms to enhance service delivery and address client concerns efficiently.
- Supported the senior management in preparing reports on sales performance and market analysis for strategic planning.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Assisted sales team with completing customer transactions and managing issues.
Lead Front Desk Coordinator
10 Months- Managed team schedules, optimizing staff coverage during peak periods to enhance customer service.
- Developed and implemented training programs for new front desk staff to improve service quality.
- Implemented training programs for new front desk staff to improve service quality.
- Maintained accurate records of reservations, cancellations, and billing information using property management systems.
- Coordinated daily front desk operations to ensure efficient guest check-in and check-out processes.
Team Leader
1 Year 3 Months- Implemented process improvements that streamlined daily tasks and increased productivity.
- Led team operations to enhance workflow efficiency and improve service delivery.
- Mentored staff members, fostering skill development and team cohesion.
- Coordinated inventory management to ensure optimal stock levels and minimize waste.
Education
High School Diploma
Timeline
Shift Leader
Best Buy
10.2025 - CurrentRead More
Assistant Manager
Erie Home Construction
11.2024 - 09.2026Read More
Lead Front Desk Coordinator
Extended Stay America
01.2024 - 11.2024Read More
Team Leader
Gateway Market
10.2022 - 01.2024Read More
Lyons Township High School
High School Diploma
Read More