Grisel Acosta
Cicero,IL
Overview
5
5
years of professional experience
Work History
Host
South Branch Tavern And Grill
03.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Restaurant Busser
South Branch Tavern And Grill
03.2023 - Current
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Writing Center Tutor
University Of Illinois, UIC
06.2021 - 12.2022
- Executed personalized writing instruction, providing targeted feedback and guidance to enhance students’ writing clarity, coherence, and organization
- Developed proficiency in software such as Word, Excel
- Gained exposure to information, ideas, and culture from dozens of students from diverse backgrounds and majors through their writing
- Reviewed updated information on citation styles and effective teaching techniques
Lifeguard Instructor
University Of Illinois, UIC
09.2020 - 05.2022
- Coordinated and led lifeguard certification courses
- Facilitated training sessions on effective communication and teamwork among lifeguard staff to enhance response during emergencies
- Fostered student curiosity and interest through creative hands-on activities.
Summer Lifeguard and Swim Instructor
Parkholme Pool
06.2018 - 08.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Responded to emergency situations in a timely, efficient manner.
- Provided positive reinforcement and motivation to increase student confidence and performance.
Education
Bachelor of Arts - Political Science
University of Illinois At Chicago
Chicago, IL05.2023
Skills
- Word and Excel Proficiency
- Conflict and Complaint Resolution
- High-Volume Environments
- Hospitality and Accommodation
- Reading Level Analysis
- Child, Teenage and Adult Swim Education
- Classroom Instruction
Accomplishments
Publication in Cicero Independiente Newspaper
Affiliations
Rizoma Collective
- Participated in community outreach through distributing voting menus during election time
UIC Rugby Club
- Held President and Treasurer roles
Languages
Spanish
Native or Bilingual
Timeline
Host
South Branch Tavern And Grill
03.2023 - Current
Restaurant Busser
South Branch Tavern And Grill
03.2023 - Current
Writing Center Tutor
University Of Illinois, UIC
06.2021 - 12.2022
Lifeguard Instructor
University Of Illinois, UIC
09.2020 - 05.2022
Summer Lifeguard and Swim Instructor
Parkholme Pool
06.2018 - 08.2022
Bachelor of Arts - Political Science
University of Illinois At Chicago
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