Grisel Lopez
Www.linkedin.com/in/griselalopez
Summary
Dedicated administrative professional with over 25 years of experience providing comprehensive support to executives and teams. Proven expertise in planning and efficient office operations in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
30
30
years of professional experience
Work History
Senior Administrative Assistant
New York Life Insurance Co
06.2022 - Current
- Delivered top-notch administrative support to senior staff, promoting excellence in office operations.
- Streamlined meeting setup and IT logistics, reducing setup time.
- Utilized Excel functions to enhance data analysis and reporting efficiency, reducing processing time.
- Contributed to the creation of team-building activities that enhanced departmental collaboration resulting in improvement of employee engagement.
- Assisted in coordinating catering for various events using strategic vendors resulting in cost reduction expenses.
Office Manager
Forge Capital Partners
08.2018 - 05.2022
- Achieved a 20% improvement in Executive team efficiency through comprehensive administrative support including calendar management and meeting coordination.
- Processed annual corporate filings across the southeast before the deadline, achieving 100% accuracy rate and ensuring timely compliance with regulatory requirements
- Ensured accuracy and compliance by processing expense reports and handling domestic travel arrangements contributing to a reduction in travel-related errors on expenses.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Executive Assistant
Commercial Real Estate, JP Morgan Chase Bank
05.2009 - 08.2018
- Improved calendar management, resulting in a 15% reduction in scheduling conflicts for both internal and external meetings.
- Reduced travel-related expenses by 15% through efficient coordination and strategic planning of domestic travel arrangements.
- Streamlined client event coordination, resulting in a 30% reduction in processing time for invoices and expenses related to real estate client events.
Senior Administrative Assistant
Consumer & Community Banking, JPMorgan Chase Bank
02.2005 - 05.2009
- Enhanced branch performance tracking system, leading to 25% increase in the accuracy of branch performance reports.
- Successfully handled customer complaint calls, resolving 75% of issues at the initial contact level and reducing the need for manager escalation by 25%.
- Offered technical support and troubleshot issues to enhance office productivity.
Administrative Assistant
Asset & Wealth Management, JPMorgan Chase Bank
11.1996 - 02.2005
- Supported client reporting analysis and ad-hoc requests, contributing to timely and accurate information dissemination and improving overall client satisfaction.
- Streamlined client event coordination, resulting in a 30% reduction in processing time for invoices and expenses.
- Improved efficiency in handling end-user requests for on-boarding and off-boarding, reducing processing.
Administrative Assistant
Wings Of The World Air Services
01.1994 - 02.1995
- Enhanced organizational communication by operating the switchboard for an airline charter, effectively informing travelers of company policies ensuring smooth communication channels and prompt responses to inquiries.
Education
Bachelor of Arts -
Universidad Interamericana De Puerto Rico
San German, Puerto RicoSkills
- Advanced MS Office Suite Knowledge
- Customer Service
- Report Analysis
- Project Management
- Executive Support
- Staff Motivation
- Bilingual in Spanish and English
- Travel Coordination
- Confidentiality
Timeline
Senior Administrative Assistant
New York Life Insurance Co
06.2022 - Current
Office Manager
Forge Capital Partners
08.2018 - 05.2022
Executive Assistant
Commercial Real Estate, JP Morgan Chase Bank
05.2009 - 08.2018
Senior Administrative Assistant
Consumer & Community Banking, JPMorgan Chase Bank
02.2005 - 05.2009
Administrative Assistant
Asset & Wealth Management, JPMorgan Chase Bank
11.1996 - 02.2005
Administrative Assistant
Wings Of The World Air Services
01.1994 - 02.1995
Bachelor of Arts -
Universidad Interamericana De Puerto Rico
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