Grisel Nazari
Los Angeles,CA
Summary
Dynamic and dedicated server with exceptional customer service skills honed at Loaded Cafe. Proven ability to enhance guest satisfaction through effective complaint resolution and personalized service. Strong cash handling expertise and a commitment to cleanliness standards ensure a safe dining environment. Recognized for multitasking in high-volume settings while maintaining quality service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Server
Loaded Cafe
Bell Gardens, CA
06.2023 - Current
- Trained new servers on menu knowledge and service protocols.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Cashier/serve/host
El Gallo Giro
Santa Ana, CA
05.2016 - 12.2019
- Managed multiple tables efficiently while ensuring timely order delivery.
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to coordinate food preparation and presentation.
- Resolved customer complaints effectively, enhancing overall guest satisfaction.
- Maintained cleanliness and organization of dining area, meeting health standards.
- Upsold daily specials and promotions, boosting restaurant revenue significantly.
- Monitored inventory levels and assisted in stock replenishment as needed.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Cashier Assistant
7/11 Convenience Store
Santa, ID
02.2010 - 08.2014
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated cash register accurately, processing transactions efficiently to minimize wait times.
- Maintained store cleanliness and organization, ensuring a welcoming environment for customers.
- Supported inventory management by restocking shelves and conducting regular stock checks.
- Collaborated with team members to meet daily operational goals and improve service delivery.
- Adapted quickly to new procedures and technologies, contributing to streamlined operations.
- Implemented best practices for cash handling, improving accuracy in financial transactions.
- Resolved customer issues promptly, fostering positive relationships and repeat business.
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed
Education
High School Diploma -
Orange High School
Orange, CASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Safe food handling
- Cleanliness standards
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Sales expertise
- Sales techniques
- Quality control
- Food safety practices
- Performance improvement
- Table bussing
- Suggestive selling
- Guest relations management
- Dining area maintenance
- Allergy awareness
- Beverage preparation
- Inventory management
- Tableside etiquette
- Foreign language proficiency
- Food delivery
- Food and beverage pairings
- Bill computation
- Food inspection
- Front-of-house display creation
- Food safety
Certification
Food handling
Timeline
Server
Loaded Cafe
06.2023 - Current
Cashier/serve/host
El Gallo Giro
05.2016 - 12.2019
Cashier Assistant
7/11 Convenience Store
02.2010 - 08.2014
High School Diploma -
Orange High School