Griselda Morales
Caldwell,Idaho
Summary
Adept at streamlining office operations, I enhanced customer satisfaction at Cosmos Surfaces by resolving complaints and managing communications with professionalism. Skilled in basic accounting and office administration, my contributions supported accurate financial reporting at Gutierrez Accounting, showcasing my ability to maintain organization and foster positive client relations.
Overview
4
4
years of professional experience
Work History
Receptionist Assistant
Cosmos Surfaces
03.2023 - Current
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
Bookkeeping Assistant
Gutierrez Accounting
10.2020 - 12.2022
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Maintained inventory of office supplies and placed orders.
- Supported month-end closing activities, such as reconciling bank statements and adjusting journal entries, for accurate financial reporting purposes.
- Reconciled bank statements and credit card accounts for accuracy and completeness.
- Assisted in timely invoicing for clients, ensuring prompt payments and positive cash flow.
- Assisted in the preparation of accurate financial statements for management review and decisionmaking.
- Inspected account books and recorded transactions.
Education
High School Diploma -
Vallivue High School
Caldwell, ID05-2013
Skills
- Reception area maintenance
- Office organization
- Document scanning
- Typing speed
- Filing system management
- Telephone systems
- Basic accounting
- Call handling
- Organization skills
- Customer/Client relations
- Data entry
- Scheduling appointments
Languages
Spanish
Full Professional
Timeline
Receptionist Assistant
Cosmos Surfaces
03.2023 - Current
Bookkeeping Assistant
Gutierrez Accounting
10.2020 - 12.2022
High School Diploma -
Vallivue High School
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