Grisham Charles
Santa Rosa,CA
Summary
Self driven professional excelling in customer engagement and training new associates. Recognized customer satisfaction through effective communication and attention to detail. Skilled in multitasking and ensuring a positive experience.
Overview
6
6
years of professional experience
Work History
Point of Sale Associate
The UPS Store
04.2023 - 07.2025
- Trained new associates on Point of Sale systems, improving their efficiency in handling customers.
- Assisted customers with product selection based on their needs while sticking to store guidelines on selling techniques.
- sales increase by promoting additional products.
- Increased customer satisfaction by being efficient and accurate.
- Maintained a clean and organized workspace, ensuring a positive shopping experience for customers.
- Answered questions about store policies and addressed customer concerns.
- Contributed to the stores overall performance through teamwork with colleagues.
Mobile Repair Technician
CPR Cell Phone Repair
10.2019 - 09.2023
- Offered guidance to consumers on purchasing phone accessories.
- Installed replacement batteries, maintaining safety protocols to avoid overheating.
- Reset and restored mobile operating systems such to factory default settings to correct software faults
- Provided diagnostic estimates for repairs, tracking malfunctions to find the customers needs.
- Developed expertise in repairing mobile devices, including smartphones, tablets, and wearables from various brands.
- Increased revenue by upselling services or products when appropriate during the repair process.
- Reduced repair turnaround time with workflow processes for increased productivity.
- Collaborated with team members gor improved service quality, resulting in higher customer count.
- Applied external accessories such as screen protectors, skins and more.
- Replaced touch-sensitive digitizers and displays.
- Enhanced customer satisfaction by efficiently diagnosing and repairing various mobile device issues.
- Established relationships with clients by delivering high-quality repairs that ensured their devices'' longevity is secured.
- Provided training support for new hires, sharing knowledge about best practices in mobile device repairs.
Sales Associate
GameStop
11.2020 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while keeping to company cash handling policies, ensuring trueness in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds ideal with the store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Burleson High School
BurlesonSkills
- Reliability and punctuality
- Professional appearance
- Customer engagement
- Attention to detail
- Multitasking Abilities
- Adaptable and flexible
- Excellent communication
- Cooperative attitude
- Training and mentoring
Timeline
Point of Sale Associate
The UPS Store
04.2023 - 07.2025
Sales Associate
GameStop
11.2020 - 04.2023
Mobile Repair Technician
CPR Cell Phone Repair
10.2019 - 09.2023
Burleson High School
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