Guadalupe Chavira
Phoenix,AZ
Summary
Driven Manager with a proven track record at Saenz Tire Shop and More, enhancing customer satisfaction and team performance through effective communication and complex problem-solving. Skilled in CRM and staff development, I excel in leadership and time management, achieving significant results without exceeding a single numerical percentage.
Overview
12
12
years of professional experience
Work History
Manager
Saenz Tire Shop and More
Phoenix, AZ
05.2012 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
GED -
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Customer Relationship Management (CRM)
- Sales Techniques
- Sales management
- Business Administration
- Expense Tracking
- Customer Service
- Decision-Making
- Effective Communication
Languages
So
Native or Bilingual
Timeline
Manager
Saenz Tire Shop and More
05.2012 - Current
GED -
Maricopa Community Colleges - Rio Salado Community College