Guadalupe Flores
Sacramento,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I excel in insurance verification and maintaining exceptional client relations. Leveraging skills in retail sales and empathetic communication, I've adeptly managed complaints and improved operational efficiency. My collaborative approach and proactive problem-solving contribute significantly to team and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Dental Front Office Resceptionist
Star Dental Practice
08.2023 - Current
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
Customer Service Representative
At Home Decor Superstore
11.2021 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Kitchen Prep Cook
Fire Wings
07.2021 - 10.2021
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Contributed to a positive team environment through effective communication and collaboration with staff members.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
Education
Esthetician
Paul Mitchell The School
Sacramento, CAMedical Assisting
UEI College
Sacramento, CA06.2023
Luther Burbank High School
Sacramento, CA06.2021
Skills
- Insurance Verification
- Patient Scheduling
- Retail Sales and Marketing
- Customer and client relations
- Verbal and written communication
Certification
PCA Skin Certified
CPR/BLS Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dental Front Office Resceptionist
Star Dental Practice
08.2023 - Current
Customer Service Representative
At Home Decor Superstore
11.2021 - 03.2023
Kitchen Prep Cook
Fire Wings
07.2021 - 10.2021
Esthetician
Paul Mitchell The School
Medical Assisting
UEI College
Luther Burbank High School
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