Guadalupe Garcia
Atlanta,GA
Summary
I’ve achieved different job titles throughout the years, that have helped me maneuver in different areas. These have built me to prepare for my next assignment. I’m not afraid of new beginnings being I’ll make the best of it. I’m very empathetic and love to help others in need, always love to serve my community whenever possible. My experience and bilingual abilities allow me to be marketable and valuable.
Overview
17
17
years of professional experience
Work History
Patient Care Coordinator
J. D Murray & Associates Dental P. C
East Point, Ga
08.2013 - 01.2023
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Assisted non English speakers through dental appointment.
Personal Assistant to the Attorney
Melvin Dansby Esq.
East Point, Ga
08.2007 - 12.2022
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Displayed absolute discretion at handling confidential information.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Served as point of contact between clients and managerial staff.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Used discretion when handling confidential information.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Bridged communication gaps between team members from diverse cultural backgrounds by interpreting conversations during video calls, conference calls, or face-to-face meetings.
- Demonstrated commitment to maintaining client confidentiality by handling sensitive information with care and discretion in translation tasks.
- Improved customer experience by offering bilingual assistance in resolving complex issues or inquiries.
- Worked diligently with attorney to assist clients with financial hardships
- Maintained a clean atmosphere
- Served as a liaison during court proceedings
- Other duties as assigned
Dental Insurance Coordinator
Arena Dental Group
Jonesboro, Ga
03.2014 - 08.2017
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
- Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
- Collaborated with dentists to create treatment plans that optimize available insurance benefits without compromising quality of care.
- Educated dental team members on insurance policies and procedures to promote a cohesive office environment focused on quality patient care.
- Reduced billing errors by consistently verifying insurance eligibility prior to service delivery.
- Enhanced office productivity by effectively scheduling appointments according to provider availability and patient needs.
- Monitored changes in dental insurance policies and communicated updates to staff, enabling the team to stay informed about the latest industry standards.
- Developed strong relationships with insurance representatives for efficient problem-solving and expedited claims processing.
- Managed accounts receivable, decreasing outstanding balances through diligent follow-up with both patients and insurers.
- Increased revenue by identifying underbilling trends and implementing corrective measures in the claims submission process.
- Assisted patients in completing necessary paperwork for filing claims, ensuring timely submission of required documentation.
- Streamlined claim submission process for faster reimbursement and reduced claim denials.
- Ensured timely payment collection from both patients and insurance companies by diligently tracking outstanding balances.
- Implemented an electronic filing system for improved organization of patient records, resulting in increased efficiency during audits or inquiries from insurers.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
Bilingual Customer Service Representative
State Farm Insurance Inc
East Point, Ga
01.2009 - 08.2011
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Type-speaking customers.
- Responded to customer calls and emails to answer questions about products and services.
- Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging customer interactions.
- Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
Bilingual Front Desk Associate
Life Cycle Pediatrics
East Point, Ga
12.2005 - 01.2006
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Assisted department staff with translations for patients.
- Served as a floater for all clinic departments and was trained to do front and back office assignments.
Education
High School Diploma -
American School of Correspondnce
Lansing, IL05.2007
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Appointment Scheduling
- Organizational Skills
- Multitasking ability
- Customer Service
- Client Relations
- Attention to Detail
- Insurance Verification
- Patient Care Coordination
- Office Administration
- Articulate Communication
- Insurance Practices
- Case Management
- Multi-Line Telephone Systems
- Spanish Fluency
- Word Processing
- Criminal Court Experiences
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dental Insurance Coordinator
Arena Dental Group
03.2014 - 08.2017
Patient Care Coordinator
J. D Murray & Associates Dental P. C
08.2013 - 01.2023
Bilingual Customer Service Representative
State Farm Insurance Inc
01.2009 - 08.2011
Personal Assistant to the Attorney
Melvin Dansby Esq.
08.2007 - 12.2022
Bilingual Front Desk Associate
Life Cycle Pediatrics
12.2005 - 01.2006
High School Diploma -
American School of Correspondnce