GUADALUPE GORDON
Las Vegas
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Housekeeping Operations Manager
Caesars Entertainment
10.2023 - Current
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
Housekeeping Manager
Caesars Entertainment
10.2022 - Current
- Managed team productivity and workflow to exceed quality standards.
- Facilitates and Leads Supervisor Experience Training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Managed staff of 40+ housekeepers for Augustus Tower
- Drove improvements to workflow and room turnover with hands-on, proactive management style
Housekeeping Training Supervisor
Caesars Entertainment
02.2022 - Current
- Assessed new employee skills and strengths to provide customized training.
- Collaborated with housekeeping managers to determine training needs.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Updated employees with latest policies, procedures and compliance standards.
- Trained and mentored all new personnel to maximize quality of service and performance
Housekeeping Supervisor
Caesars Entertainment
01.2020 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards in the Suites and Villas.
Guest Room Attendant
Caesars Entertainment
06.2018 - Current
- Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms and other work areas so that health standards are met
- Carried linens, towels, toilet items and cleaning supplies, using wheeled carts
- Reported damages, disturbances and shortcomings to supervisor.
- Exercised politeness and discretion when dealing with guests and guest property
Skills
- Leading presentations and orientations
- Productivity Management
- Project Management
- Team Building
- Training and mentoring
- Employee evaluations
- Health and safety compliance
- Strong leadership
- Scheduling expertise
Accomplishments
Recognized by White House Communications agency for outstanding support for during a Presidential stays at Caesar's Palace.
Certification
- Bar Apprentice and Bar Porter Certification
- Guest Room Attendant Certification
LANGUAGES
Spanish
Native or Bilingual
Timeline
Housekeeping Operations Manager
Caesars Entertainment
10.2023 - Current
Housekeeping Manager
Caesars Entertainment
10.2022 - Current
Housekeeping Training Supervisor
Caesars Entertainment
02.2022 - Current
Housekeeping Supervisor
Caesars Entertainment
01.2020 - Current
Guest Room Attendant
Caesars Entertainment
06.2018 - Current