Patricia Hernandez
Ojai,CA
Summary
Accomplished Housekeeping Operations Manager and Loss Prevention Coordinator at Ojai Valley Inn, renowned for elevating guest satisfaction and safety through strategic leadership and strong partnerships with law enforcement. Expert in health and safety compliance, and fostering teamwork, I significantly reduced staff turnover and incidents of theft, showcasing exceptional policy enforcement and employee development skills.
Professional in hospitality management with proven expertise in housekeeping operations. Strong focus on enhancing team collaboration and achieving results. Adept at maintaining high standards, ensuring cleanliness, and managing staff efficiently. Reliable in adapting to changing needs while delivering exceptional service.
Overview
3
3
years of professional experience
Work History
Housekeeping Operations Manager
Ojai Valley Inn
10.2023 - Current
- Maintained accurate records of room statuses, facilitating efficient allocation of resources for daily operations.
- Established performance metrics for housekeeping staff, driving continuous improvement efforts throughout the department.
- Developed training programs for new hires, resulting in faster onboarding times and increased staff competency.
- Coordinated with other departments to address guest needs promptly and effectively, improving overall guest experience.
- Reduced staff turnover by fostering a positive work environment with open communication and professional development opportunities.
- Enforced safety protocols among housekeeping staff members, minimizing workplace accidents or injuries during daily operations.
- Collaborated with hotel management to develop strategic plans for ongoing departmental growth and improvements based on industry trends or best practices.
- Enhanced guest satisfaction through meticulous attention to detail and timely completion of tasks.
- Managed a team of housekeepers, ensuring adherence to established protocols and maintaining high standards.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Evaluated employee performance and developed improvement plans.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
Loss Prevention Coordinator
Ojai Valley Inn
04.2022 - 10.2023
- Developed strong relationships with local law enforcement agencies, fostering a collaborative approach to loss prevention efforts.
- Utilized advanced technology tools to enhance surveillance capabilities, improving overall security within the company premises.
- Collaborated with management to develop and enforce company-wide policies on theft and fraud, resulting in lower incidents of both.
- Monitored employee compliance with loss prevention policies, taking corrective action as needed to maintain a culture of accountability within the organization.
- Improved store safety for employees and customers by monitoring surveillance systems and addressing potential hazards promptly.
- Completed incident reports and activity logs for accurate, current records.
Education
High School Diploma -
Nordhoff High School
Ojai06-2010
Skills
- Customer service focus
- Health and safety compliance
- Policy enforcement
- Strong leadership
- Cleaning and sanitation
- Employee training and development
- Room inspection
- Department coordination
- Turndown service
- Teamwork and collaboration
- Team leadership
- Inspection skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Housekeeping Operations Manager
Ojai Valley Inn
10.2023 - Current
Loss Prevention Coordinator
Ojai Valley Inn
04.2022 - 10.2023
High School Diploma -
Nordhoff High School
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