Randa Wallman
Ensign Services Inc.
Loveland,CO
26
years of professional experience
Dynamic housekeeping professional with extensive experience in team leadership and customer service. Skilled in task delegation, policy enforcement, and strategic operational improvements. Committed to fostering a positive work environment while ensuring exceptional cleanliness and compliance.
Work History
Housekeeping Operations Manager
1 Year 11 Months- Coordinated scheduling and staffing to optimize workforce productivity and service delivery.
- Collaborated with healthcare staff to address specific sanitation needs promptly.
- Analyzed operational workflows, identifying areas for improvement and implementing strategic changes.
- Established performance metrics for housekeeping staff, driving continuous improvement efforts throughout the department.
- Improved housekeeping efficiency by implementing streamlined processes and procedures.
- Liaised with external vendors regarding supply orders or service contracts, negotiating competitive rates and maintaining positive working relationships.
- Conducted regular inspections of guest rooms and public areas, ensuring consistent cleanliness and quality control.
- Assisted in budget planning for the housekeeping department by projecting future staffing needs and anticipated expenses related to supplies or equipment maintenance.
Housekeeping Operations Manager
8 Years 2 Months- Oversaw daily housekeeping operations, ensuring compliance with health and safety regulations.
- Implemented training programs to enhance staff performance and operational efficiency.
- Developed standardized procedures for cleaning protocols across healthcare facilities.
- Managed inventory control systems for cleaning supplies and equipment maintenance.
- Conducted regular inspections to maintain high standards of cleanliness and patient satisfaction.
- Oversaw laundering processes for linens and towels, ensuring proper handling procedures were followed to extend the lifespan of materials while preserving their quality.
- Enforced safety protocols among housekeeping staff members, minimizing workplace accidents or injuries during daily operations.
- Reduced staff turnover by fostering a positive work environment with open communication and professional development opportunities.
- Managed a team of housekeepers, ensuring adherence to established protocols and maintaining high standards.
- Ensured compliance with local health codes by conducting routine sanitation audits in all areas under housekeeping responsibility.
- Conducted regular room inspections to verify compliance with housekeeping standards.
Team Lead
2 Years 4 Months- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Trained and mentored team members on efficient cleaning techniques and best practices.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Housekeeping Manager
13 Years 5 Months- Supervised daily housekeeping operations to ensure compliance with brand standards.
- Trained and mentored housekeeping staff on effective cleaning techniques and safety protocols.
- Implemented quality control measures to enhance guest satisfaction and cleanliness ratings.
- Conducted regular inspections of guest rooms and public areas, addressing deficiencies promptly.
- Coordinated inventory management for cleaning supplies, optimizing cost-efficiency and availability.
- Resolved guest complaints related to housekeeping services, ensuring swift and satisfactory outcomes.
- Worked with front desk to respond promptly to all guest requests.
- Communicated repair needs to maintenance staff.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
Education
High School Diploma
Skills
Customer service focus
Health and safety compliance
Task delegation
Policy enforcement
Strong leadership
Cleaning practices
Cleaning and sanitation
Timeline
Housekeeping Operations Manager
Ensign Services Inc.
09.2024 - 08.2026Read More
Housekeeping Operations Manager
Healthcare Services Group
07.2016 - 09.2024Read More
Team Lead
The Maids
03.2014 - 07.2016Read More
Housekeeping Manager
Marriott
05.2000 - 10.2013Read More
Poudre High School
High School Diploma
Read More