Guadalupe Lopez
Coolidge,AZ
Summary
Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Family Dollar
Superior, Arizona
02.2016 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Recruited, interviewed and hired qualified staff for open positions.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Coolidge High School
Coolidge, AZ05-2000
Some College (No Degree) - Criminal Justice
University of Phoenix
Tempe, AZSkills
- Budget management
- Inventory control
- Operational strategy
- Regulatory compliance
- Staff hiring
- Supervision and training
- Leadership and team building
- Customer service management
Certification
I have received 70 certificates and 1 badge in Management training since 2021 through the Ilearn program based off of customer service, safety, fair rights, and management also completed Alcohol and tobacco trading both basic and in management
Timeline
General Manager
Family Dollar
02.2016 - Current
High School Diploma -
Coolidge High School
Some College (No Degree) - Criminal Justice
University of Phoenix