Guadalupe Lopez
Plant City
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Experienced with maintaining accurate records and handling various office tasks efficiently. Utilizes strong organizational skills and attention to detail to manage daily administrative duties. Knowledge of office software and document management systems, ensuring effective support for team operations.
Overview
8
8
years of professional experience
Work History
Clerk
Hillsborough County Tax Collector
Plant City, FL
03.2025 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Processed applications for driver's licenses, ensuring compliance with state regulations.
- Assisted customers with inquiries, providing accurate information and enhancing service quality.
- Managed appointment scheduling using DMV software, improving workflow efficiency.
- Conducted vehicle registration transactions, verifying documentation for accuracy and completeness.
- Collaborated with team members to streamline processes, reducing wait times for customers.
- Provided excellent service to customers seeking driving permits or license renewals, resulting in positive feedback from clients.
- Increased customer satisfaction by providing knowledgeable assistance with DMV rules, regulations, and procedures.
Customer Service Representative
Quipt Home Medical
Tampa, Florida
03.2024 - 03.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Provided accurate information about products and services to customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Lead Customer Service Representative
AeroCare
Tampa, Florida
01.2019 - 04.2021
- Assisted in resolving escalated customer complaints.
- Mentored junior team members and managed employee relationships.
- Supported sales team members to drive growth and development.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Product Line Manager
Tampa Bay Fisheries
Dover , FL
04.2018 - 02.2019
- Defined and implemented cost reduction strategies throughout product development lifecycle to maximize profitability.
- Coordinated marketing events for showcasing product and service offerings.
- Met or exceeded target for on-time customer shipments.
- Analyzed work orders to determine materials needed for each production batch.
- Kept operations area neat and orderly to minimize obstacles.
- Inspected product quality prior to packaging and shipment.
- Communicated with team members regarding tasks assigned during shift.
- Assisted in setting up production lines for manufacturing processes.
- Tracked production data such as number of items produced per hour, day, week.
- Used daily system logs to document production information, discussing issues with management.
Education
High School Diploma -
Strawberry Crest High School
Dover, FL05-2017
Skills
- Account updating
- Complaint resolution
- Scheduling
- Office equipment proficiency
- Order fulfillment
- Strong teamwork
- Empathy and patience
- Adaptive team player
- High-energy attitude
- Punctuality and reliability
- Attention to detail
- Friendly, positive attitude
- Calm under pressure
- FLUENT IN Spanish
- Organizational skills
- Customer satisfaction
- Telephone etiquette
- Cash management
- Administrative support
- Filing systems
- Database entry
- Prioritization
- Document management
- Database management
- Research
- Quality control
Languages
Spanish
Native or Bilingual
Timeline
Clerk
Hillsborough County Tax Collector
03.2025 - Current
Customer Service Representative
Quipt Home Medical
03.2024 - 03.2025
Lead Customer Service Representative
AeroCare
01.2019 - 04.2021
Product Line Manager
Tampa Bay Fisheries
04.2018 - 02.2019
High School Diploma -
Strawberry Crest High School