Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
CustomerServiceRepresentative
Open To Work

Guadalupe Mar

Gainesville,GA

Summary

Hardworking customer service professional accustomed to fast-paced outbound/inbound call center environments. Work quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives.

Skilled cashier with excellent track record in managing complex register operations. Hard-working and diligent team player with strong mathematical and customer service abilities. Offering 4 years of experience and proficiency in problem solving and customer care.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Performance Food Service
Oakwood, GA
09.2018 - 05.2019
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
  • Reviewed customer data to assess current issues and determine potential solutions
  • Translated services for [2]-person team to serve Spanish-speaking customer needs
  • Answered 50+ inbound calls per day and directed to designated individuals or departments

Cashier

Church's Chicken
Gainesville, GA
03.2015 - 09.2018
  • Trained new team members in cash register operation, stock procedures and customer service
  • Troubleshot and resolved issues with cash registers, and printers
  • Drove sales and add-on purchases by promoting specific item options to customers
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
  • Assisted Managers with completing end-of-day counts and securing funds to prevent loss or theft

Education

Accounting

Lanier Technical College
Oakwood, GA
2021

Medical Interpreting

MIA Associates
Gainesville, GA
2017

High School Diploma -

Gainesville High School
Gainesville, GA
2015

Skills

  • Cash drawer balancing
  • Issue resolution
  • Cash register operation
  • Customer assistance
  • Cash management
  • Credit and cash transactions

Work Preference

Job Search Status

Open to work

Work Type

Part TimeFull Time

Location Preference

Remote

Salary Range

$45000/yr - $200000/yr

Timeline

Customer Service Representative

Performance Food Service
09.2018 - 05.2019

Cashier

Church's Chicken
03.2015 - 09.2018

Accounting

Lanier Technical College

Medical Interpreting

MIA Associates

High School Diploma -

Gainesville High School
Guadalupe Mar