Summary
Overview
Work History
Education
Skills
Accomplishments
LANGUAGES
Timeline
Generic

Guadalupe Medina

Las Vegas

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Always looking for more ways to improve myself personally and professionally.

Overview

11
11
years of professional experience

Work History

Billing Assistant

Tub Pros Inc
05.2025 - Current
  • Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Improved billing accuracy by diligently reviewing and verifying invoice data before submission.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.

Accounts Payable&Receivable Supervisor

Sun City Garage Doors
05.2021 - 05.2025
  • Data Entry, handling money, making deposits in banks, Computer skill, paying and creating invoices for our vendors and employees.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

Team Lead & Skip Tracer

Resolvion
12.2017 - 05.2021
  • Customer Service, Computer Skilled, taking Inbound calls, making outbound calls. Updating Clients.

Housekeeping Dispatcher

Mastercorp
11.2016 - 12.2017
  • Guest calls, Delegating Housekeeping personnel for cleaning tasks, paperwork filer, customer service.

Lead Counter/Assisting Manager in training

Panda Express
12.2014 - 06.2016
  • Customer Service
  • Processing of Master Card/Visa
  • Payments/PayPal, Or cash payments from patrons
  • Money Handling
  • Creating Employee Schedule
  • Controlling food cost, and Daily Sales
  • Craig & Losee ; Galleria Mall

Education

High School Diploma -

Chaparral High School
Las Vegas, Nevada
06-2014

Skills

  • Customer service
  • Time Management
  • Data entry proficiency
  • Multitasking
  • Teamwork and collaboration
  • Problem-solving abilities
  • Bilingual
  • Attention to detail focus
  • Organization
  • Cash handling accuracy

Accomplishments

  • Promoted to Lead Counter at Panda Express.
  • Promoted to Team Lead at Resolvion.

LANGUAGES

Spanish & English

Timeline

Billing Assistant

Tub Pros Inc
05.2025 - Current

Accounts Payable&Receivable Supervisor

Sun City Garage Doors
05.2021 - 05.2025

Team Lead & Skip Tracer

Resolvion
12.2017 - 05.2021

Housekeeping Dispatcher

Mastercorp
11.2016 - 12.2017

Lead Counter/Assisting Manager in training

Panda Express
12.2014 - 06.2016

High School Diploma -

Chaparral High School

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