Guadalupe Mendoza
Corona,CA
Summary
Shift Supervisor at Wendy's Fast Food with a proven track record in enhancing customer satisfaction and driving revenue. Expert in cash handling and staff training, ensuring compliance with food safety standards. Recognized for resolving customer issues effectively while maintaining high-quality service and fostering a positive team environment.
Overview
13
13
years of professional experience
Work History
Shift Supervisor
Wendys Fast Food
10.2012 - Current
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed staff hiring, training and supervision.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Completed cash and credit card transactions accurately using POS software.
- Trained new employees and delegated daily tasks and responsibilities.
Education
High School Diploma -
Corona High School
Corona, CA08-2012
Skills
- Cash handling expertise
- Customer-oriented
- Food safety oversight
- Quality assurance and control
- Safe food handling
- Staff training
- Attention to detail
- Multitasking and organization
- ServSafe certified
- Food preparation
- Health and safety compliance
- Cleaning and sanitizing
Timeline
Shift Supervisor
Wendys Fast Food
10.2012 - Current
High School Diploma -
Corona High School