GUADALUPE OCHOA
Hurst,Tx
Summary
Professional property management expert ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals.
Overview
6
6
years of professional experience
Work History
PROPERTY MANAGER
WILLOW BRIDGE PROPERTY COMPANY (PREVIOUSLY KNOWN AS LINCOLN PROPERTY COMPANY)
03.2024 - Current
- Managed daily administrative tasks including tenant relations and rent collections
- Provided customer service support by responding promptly to inquiries or requests from tenants
- Investigated complaints, disturbances and violations and resolved issues
- Analyzed market trends to determine optimal rental rates for properties in the area
- Operated property within budgeted income and expense guidelines
- Conducted property inspections to identify potential maintenance issues.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Completed month end reports.
PROPERTY MANAGER
IRON RIDGE CAPITAL
01.2022 - 03.2024
- Managed daily administrative tasks including tenant relations and rent collections
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Investigated complaints, disturbances and violations and resolved issues
- Analyzed market trends to determine optimal rental rates for properties in the area
- Operated property within budgeted income and expense guidelines
- Conducted property inspections to identify potential maintenance issues.
- Conducted City inspections with Dallas, Arlington, and Fort Worth.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Completed month end reports in timely manner.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
PROPERTY MANAGER
WEHNER MULTI-FAMILY
03.2021 - 01.2022
- Managed daily administrative tasks, including tenant relations and rent collections
- Provided customer service support by responding promptly to inquiries or requests from tenants
- Investigated complaints, disturbances and violations and resolved issues
- Maintained accurate records of all tenant information including contact details and payment history
- Planned, scheduled, and coordinated general maintenance and major repair projects
- Negotiated and executed new leases, renewals, and terminations
- Monitored tenant activity to address complaints or violations of lease agreements
- Oversaw and maintained accurate records of all tenant occupancy
- Implemented proactive strategies for property maintenance, repairs, and improvements
- Initiated eviction proceedings when necessary, according to state law and court orders
- Developed and maintained professional relationships with residents, community and owners
- Organized financial records related to budgeting, accounting, and auditing procedures
- Met with board of directors to discuss and resolve legal and environmental issues
- Facilitated required permits in alignment with regulatory standards
- Negotiated sale, lease and development of property and completed and review appropriate documents and forms.
LEASING CONSULTANT/ASST. MANAGER
WEHNER MULTIFAMILY
03.2019 - 03.2021
- Provided excellent customer service to prospective and current tenants, demonstrating strong interpersonal skills
- Managed daily administrative tasks including filing documents, responding to emails and phone calls and preparing correspondence
- Greeted potential tenants, conducted tours of properties and answered inquiries about the property or the surrounding area
- Coordinated move-in and moveout processes by providing orientation packages and conducting walkthroughs of units upon departure
- Conducted apartment tours and responded to tenant inquiries
- Processed application and lease agreement by conducting rental history, credit check, and background check
- Met with current tenants to review and renew leases
- Maintained accurate records of all leasing activity in accordance with company policies and procedures
- Performed periodic inspections of vacant units to ensure readiness for occupancy; coordinated repairs as needed
- Demonstrated clear knowledge of federal fair housing laws and local regulations, providing better service to diverse residential housing market
- Conducted monthly rent collections from existing tenants in a timely manner; enforced late fees when necessary
- Utilized property management software to streamline and automate daily tasks
- Monitored tenant compliance with lease terms and resolved disputes
- Kept updated records of property vacancies and lease renewals to proactively fill open units
- Investigated and resolved tenant complaints, following management rules, and regulations
- Ensured that were in line with rental markets.
Education
High School Diploma -
TRINITY HIGH SCHOOL
05.2009
Skills
- Occupancy Management
- Organizational Skills
- Maintenance Coordination
- Fair Housing Compliance
- Property Inspections
- Budgeting-Financial Reporting
- Resman, AppFolio, & Yardi 7s/CRM
- Customer service-focused
- Rent collection
- Lease Renewals
- Tenant relations
- Staff Management
- Leasing and sales
- Property tours and inspections
- Maintenance Scheduling
- Maintenance knowledge
- Fair housing mandates
- Tenant and eviction laws
- Multi-family property management
- Financial budgeting and reporting
- Property Management Expertise
- Grounds Maintenance
- Software Utilization
- Legal knowledge
- Payment Collection
- Property Management
Timeline
PROPERTY MANAGER
WILLOW BRIDGE PROPERTY COMPANY (PREVIOUSLY KNOWN AS LINCOLN PROPERTY COMPANY)
03.2024 - Current
PROPERTY MANAGER
IRON RIDGE CAPITAL
01.2022 - 03.2024
PROPERTY MANAGER
WEHNER MULTI-FAMILY
03.2021 - 01.2022
LEASING CONSULTANT/ASST. MANAGER
WEHNER MULTIFAMILY
03.2019 - 03.2021
High School Diploma -
TRINITY HIGH SCHOOL