Guadalupe Ordonez

• Enhanced clinic efficiency by assisting 4 medical doctors and 2 physician assistants with routine procedures and diagnostic tests.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
• Built strong relationships with patients through effective communication skills that foster trust in clinic''s commitment to quality care.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Trained externs on proper procedures and policies.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.

Kaiser Permanente

Mab clinic

• Patients from parking lot to clinic
• Call registration and pharmacy for treatment to pick up and check in patient
• Take covid patients' vitals every 30 min after their infusion treatment
• Schedule their next two appointments using PARS system

NPS

• Gather patient's medical number, date of birth, full name, and license plate
• Print label if have covid/flu/strep-test
• Make covid test order if none is provided
• Schedule appointments if walk-in
• Running specimens to labs

• Performed medical and office services of both front and back-office work
• Patient placement, encouraging enrollment of unenrolled children of a family with existing patients at this office
• Answering phone calls on time, giving messages correctly
• Recording daily and biweekly temperature logs
• Checking insurance eligibility, collecting co-pays, and "complimentary" services
• Prepare rooms and place patients in room
• Clean exam room after each patient
• Take vital signs and brief note explaining visit
• Injection administration on 4 months babies up to 40-year-old patients
• Supervised

• Greet customers and efficiently process transactions within busy, fast-paced retail environment
• Resolving customer complaints, managing database records, drafting status reports on customer service issues
• Data entry and research as required to troubleshoot customer problems
• Delivering information about company's offerings
• Answering questions about company's products or services

• Representing brand positively in multitude of settings
• Providing feedback and insight on new products/services
• Receiving and placing customer service telephone calls