Guadalupe Ortiz
Brownsville,TX
Summary
Sales professional with extensive experience at Conn's Home Plus, specializing in customer service and product knowledge. Demonstrated success in upselling and conflict resolution, leading to strong client relationships. Proficient in inventory management and staff scheduling, consistently meeting performance targets through teamwork and market insights.
Overview
24
24
years of professional experience
Work History
Personal Sales Assistant
Conn's Home Plus
Brownsville, TX
08.2007 - 10.2024
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Assisted customers with product selection, sizing and styling.
- Attended weekly team meetings to review performance goals and objectives.
- Upsold additional items based on customer interests and needs.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
Sales Associate
Stevens Appliance
Brownsville, TX
07.2001 - 07.2007
- Maintained up-to-date knowledge of store merchandise and policies.
- Assisted customers with product selection, sizing and styling.
- Attended weekly team meetings to review performance goals and objectives.
- Conducted inventories on a regular basis to track stock levels.
- Organized stockroom shelves according to size, color or style.
- Developed promotional strategies to increase sales volume.
- Demonstrated product features and benefits for customers' needs.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Handled customer complaints in a professional manner.
- Developed trusting relationships with customers by making personal connections.
- Helped customers find specific products, answered questions, and offered product advice.
Sales Associate
Sears
Browmsville, TX
05.2000 - 06.2001
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Assisted customers with product selection, sizing and styling.
- Attended weekly team meetings to review performance goals and objectives.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Conducted inventories on a regular basis to track stock levels.
- Organized stockroom shelves according to size, color or style.
- Developed promotional strategies to increase sales volume.
Education
High School Diploma -
Homer Hanna High School
Brownsville, TX05-1983
Skills
- Customer service excellence
- Product expertise
- Sales techniques
- Inventory control
- Visual merchandising strategies
- Team collaboration
- Conflict resolution
- Time management
- Relationship building
- Market analysis
- Goal oriented
- Staff scheduling
- Cash handling
- Upselling techniques
Languages
English
Professional
Spanish
Professional
Timeline
Personal Sales Assistant
Conn's Home Plus
08.2007 - 10.2024
Sales Associate
Stevens Appliance
07.2001 - 07.2007
Sales Associate
Sears
05.2000 - 06.2001
High School Diploma -
Homer Hanna High School
Similar Profiles
BRADY SUMROWBRADY SUMROW
Senior Accountant at Conn's Home PlusSenior Accountant at Conn's Home Plus
Mitchell MoultrieMitchell Moultrie
Sales Associate at Conn's Home PlusSales Associate at Conn's Home Plus
Xena HaleXena Hale
Sales Associate at Conn's Home PlusSales Associate at Conn's Home Plus
Julie PedrazaJulie Pedraza
Systems Analyst/Computer Programmer at Harlingen Consolidated School DistrictSystems Analyst/Computer Programmer at Harlingen Consolidated School District
Naydelin CentenoNaydelin Centeno
Nursing Assistant at Valley Baptist Medical CenterNursing Assistant at Valley Baptist Medical Center