Summary
Work History
Education
Skills
Languages
Timeline
Work Availability
OfficeManager

Guadalupe Palos

Customer Service
Jonesboro,GA

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Work History

Server

Miller's Ale House
2024.02 - 2024.07
  • Upsold high-profit items to enhance sales numbers.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Increased sales by 10%

Front Desk Receptionist

Elevated Eyecare
2023.09 - 2023.12
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Collected room deposits, fees, and payments.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Picker Packer

ManpowerGroup
2023.01 - 2023.08
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Managed timely and effective replacement of damaged or missing products.

Education

High School Diploma -

Mundy's Mill High School
Jonesboro, GA
05.2021

Skills

  • Customer Service
  • Effective Planning
  • Adaptability
  • Supply Management
  • Team Collaboration
  • Problem Solving

Languages

Spanish
Bilingual or Proficient (C2)

Timeline

Server

Miller's Ale House
2024.02 - 2024.07

Front Desk Receptionist

Elevated Eyecare
2023.09 - 2023.12

Picker Packer

ManpowerGroup
2023.01 - 2023.08

High School Diploma -

Mundy's Mill High School

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Guadalupe PalosCustomer Service