Summary
Overview
Work History
Education
Skills
Timeline
Generic

Guadalupe Rios

Los Angeles,CA

Summary

Dynamic and results-driven professional with extensive experience in customer relationship management at Don Roberto Jewelers. Bilingual in Spanish, skilled in Excel data analysis, and adept at negotiating payment terms. Proven ability to enhance customer satisfaction.

Overview

10
10
years of professional experience

Work History

Account Representative

Don Roberto Jewelers
03.2022 - Current

Analyze and understand customer credit history to then approve credit limit with management approval . Negotiate down payment and monthly payment base on percentage per company goal. Collect accounts that are past there due date and provide settlements and help with accounts as needed. Take payments and run sale receipts. I was also a key holder and driver witch allowed me to open and close the store take bank Deposits as needed. Balance safe and registers beginning of the day and at the end of the day. Also help sales with inventory, link removal (watches), and intakes of jewelry repairs and telemarketing.

Zumba Intructor

Strong Team Fitness
09.2020 - 02.2021

Created unique choreography for classes. Enhanced overall workout experience by incorporating diverse music selections and dance styles. Promoted a positive, inclusive environment that encouraged participants of all skill levels to join classes. Improved participants'' fitness levels through engaging and challenging dance moves. Kept class areas clean, neat and free of distractions. Led group warm-ups and cool-downs, ensuring proper stretching techniques were followed for injury prevention.

Customer Service Representative

ACE Cash Express Inc.
08.2018 - 02.2020

Help customer with daily services: check cashing, money orders, money wires, payday loans. Open store and balance safe. We did have a daily goal of sales where we had to sale 2 debt card with direct deposit.

Waitress

Gus Drive-in
09.2017 - 08.2018

Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts. Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service. Maintained clean and welcoming dining environment, ensuring a positive guest experience. Answered customers' questions, recommended items, and recorded order information.

Customer Service Representative

Money Mart Financial Services
11.2015 - 06.2016

help customer with services that were provided : personal loans, money transfers , money orders, help cash business checks that required verifying check scanning over to our investigation team. Make sure I did my due diligence before processing any transaction

Grocery Clerk

Super A Foods
01.2015 - 11.2015

Stocked shelves and organized merchandise displays. Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule. Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience. Pleasantly greeted customers and provided prompt and courteous service.

Education

No Degree - Jewelry And Metal Arts

Academy of Art University
San Francisco, CA

High School Diploma -

La River School
Los Angeles
06-2015

Skills

  • Customer relationship management
  • Account management
  • Document control
  • bi lingual (Spanish)
  • IBM Software Proficiency
  • Excel Data Analysis Expertise
  • Email Management

Timeline

Account Representative

Don Roberto Jewelers
03.2022 - Current

Zumba Intructor

Strong Team Fitness
09.2020 - 02.2021

Customer Service Representative

ACE Cash Express Inc.
08.2018 - 02.2020

Waitress

Gus Drive-in
09.2017 - 08.2018

Customer Service Representative

Money Mart Financial Services
11.2015 - 06.2016

Grocery Clerk

Super A Foods
01.2015 - 11.2015

No Degree - Jewelry And Metal Arts

Academy of Art University

High School Diploma -

La River School
Guadalupe Rios