Guadalupe Zendejas
Laveen,AZ
Summary
Adept at fostering professional relationships and streamlining operations, I significantly enhanced patient satisfaction at Humana by implementing efficient scheduling and communication strategies. My expertise in data entry and critical thinking, coupled with a fluency in Spanish, has consistently improved customer service and operational efficiency across roles.
Overview
9
9
years of professional experience
Work History
Manufacturing Engineer
Dexcom
12.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Patient Care Coordinator
Humana
12.2021 - 12.2023
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
Payment Operations Specialist
Celerion
12.2019 - 12.2021
- Managed vendor relationships, negotiating favorable terms and ensuring timely payments.
- Acted as a subject matter expert for Payment Operations, providing guidance and support to colleagues and cross-functional partners on best practices and procedures.
- Handled customer inquiries regarding payment issues, providing prompt resolutions and maintaining high levels of satisfaction.
- Participated in disaster recovery exercises for Payment Operations team, ensuring preparedness in the event of a system failure or data loss.
Administrative Assistant
Celerion
12.2015 - 12.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
High School Diploma -
Student Choice High School
Tempe, AZ05.2013
Medical Assistant - Medical Laboratory Science
Evit
Mesa, AZ05.2013
Skills
- Critical thinking
- Decision-making
- Computer skills
- Problem resolution
- Teamwork and collaboration
- Calm and professional under pressure
- Microsoft office
- Customer relations
- Understanding customer needs
- Spanish fluency
- Data entry
- Administrative and office support
- Multi-line phone systems
Languages
Spanish
Native or Bilingual
Timeline
Manufacturing Engineer
Dexcom
12.2023 - Current
Patient Care Coordinator
Humana
12.2021 - 12.2023
Payment Operations Specialist
Celerion
12.2019 - 12.2021
Administrative Assistant
Celerion
12.2015 - 12.2019
High School Diploma -
Student Choice High School
Medical Assistant - Medical Laboratory Science
Evit
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