Stefanie Guaman
New York City,NY
Overview
7
7
years of professional experience
Work History
Direct Support Professional (DPS)
Braverhood
11.2020 - Current
- Train and educate in areas of personal care, communication, and social skills development for children under 18 with autism
- Assist with living transitions, support independent and assisted living skills and overall community integration
- Help patients develop social skills and communicate in group activities
- Help patients learn how to take care of themselves by working with their disabilities to find new ways of completing tasks
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Utilize technology such as communication devices to further assist nonverbal patients with day-to-day activities
Medical Receptionist
The Dermatology Specialist
08.2021 - 02.2025
- Communicate with patients, insurance companies and pharmacies to ensure patient satisfaction
- Work alongside physicians to schedule medical and cosmetic procedures, manage 60+ patients per day to provide exemplary customer service
- Handle intake and check out, directing faxes to providers and correct departments, manage copays, insurance deductibles and out of pocket payments
- Responsible for training new staff members
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Cash Rep Senior Lead
Old Navy
10.2018 - 08.2021
- Developed open and professional relationships with team members, enabling more effective issue resolution
- Fostered positive employee relationships through effective communication, training and development coaching
- Enforced adherence to company policies, answered coworkers' questions and trained new personnel
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Education
Bachelor Degree - Psychology
Hunter College of The City University Of New York
New York, NY06-2027
Skills
- Multi-line telephone skills
- Spanish-English translation
- Issue resolution
- Computer Skills, Microsoft Office, PowerPoint, E-Clinical Works (ECW)
- Behavior redirection
- ADL support
Timeline
Medical Receptionist
The Dermatology Specialist
08.2021 - 02.2025
Direct Support Professional (DPS)
Braverhood
11.2020 - Current
Cash Rep Senior Lead
Old Navy
10.2018 - 08.2021
Bachelor Degree - Psychology
Hunter College of The City University Of New York