Overview
Work History
Education
Skills
Timeline
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Stefanie Guaman

New York City,NY

Overview

7
7
years of professional experience

Work History

Direct Support Professional (DPS)

Braverhood
11.2020 - Current
  • Train and educate in areas of personal care, communication, and social skills development for children under 18 with autism
  • Assist with living transitions, support independent and assisted living skills and overall community integration
  • Help patients develop social skills and communicate in group activities
  • Help patients learn how to take care of themselves by working with their disabilities to find new ways of completing tasks
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Utilize technology such as communication devices to further assist nonverbal patients with day-to-day activities

Medical Receptionist

The Dermatology Specialist
08.2021 - 02.2025
  • Communicate with patients, insurance companies and pharmacies to ensure patient satisfaction
  • Work alongside physicians to schedule medical and cosmetic procedures, manage 60+ patients per day to provide exemplary customer service
  • Handle intake and check out, directing faxes to providers and correct departments, manage copays, insurance deductibles and out of pocket payments
  • Responsible for training new staff members
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.

Cash Rep Senior Lead

Old Navy
10.2018 - 08.2021
  • Developed open and professional relationships with team members, enabling more effective issue resolution
  • Fostered positive employee relationships through effective communication, training and development coaching
  • Enforced adherence to company policies, answered coworkers' questions and trained new personnel
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.

Education

Bachelor Degree - Psychology

Hunter College of The City University Of New York
New York, NY
06-2027

Skills

  • Multi-line telephone skills
  • Spanish-English translation
  • Issue resolution
  • Computer Skills, Microsoft Office, PowerPoint, E-Clinical Works (ECW)
  • Behavior redirection
  • ADL support

Timeline

Medical Receptionist

The Dermatology Specialist
08.2021 - 02.2025

Direct Support Professional (DPS)

Braverhood
11.2020 - Current

Cash Rep Senior Lead

Old Navy
10.2018 - 08.2021

Bachelor Degree - Psychology

Hunter College of The City University Of New York

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Stefanie Guaman