Stefanie Guaman
New York City,NY
Overview
7
7
years of professional experience
Work History
Direct Support Professional (DPS)
Braverhood
11.2020 - Current
- Train and educate in areas of personal care, communication, and social skills development for children under 18 with autism
- Assist with living transitions, support independent and assisted living skills and overall community integration
- Help patients develop social skills and communicate in group activities
- Help patients learn how to take care of themselves by working with their disabilities to find new ways of completing tasks
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Utilize technology such as communication devices to further assist nonverbal patients with day-to-day activities
Medical Receptionist
The Dermatology Specialist
08.2021 - 02.2025
- Communicate with patients, insurance companies and pharmacies to ensure patient satisfaction
- Work alongside physicians to schedule medical and cosmetic procedures, manage 60+ patients per day to provide exemplary customer service
- Handle intake and check out, directing faxes to providers and correct departments, manage copays, insurance deductibles and out of pocket payments
- Responsible for training new staff members
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Cash Rep Senior Lead
Old Navy
10.2018 - 08.2021
- Developed open and professional relationships with team members, enabling more effective issue resolution
- Fostered positive employee relationships through effective communication, training and development coaching
- Enforced adherence to company policies, answered coworkers' questions and trained new personnel
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Education
Bachelor Degree - Psychology
Hunter College of The City University Of New York
New York, NY06-2027
Skills
- Multi-line telephone skills
- Spanish-English translation
- Issue resolution
- Computer Skills, Microsoft Office, PowerPoint, E-Clinical Works (ECW)
- Behavior redirection
- ADL support
Timeline
Medical Receptionist
The Dermatology Specialist
08.2021 - 02.2025
Direct Support Professional (DPS)
Braverhood
11.2020 - Current
Cash Rep Senior Lead
Old Navy
10.2018 - 08.2021
Bachelor Degree - Psychology
Hunter College of The City University Of New York
Similar Profiles
Roshaun HenryRoshaun Henry
Direct Support Professional at BraverhoodDirect Support Professional at Braverhood
Philip WhitePhilip White
ABA Therapist at BraverhoodABA Therapist at Braverhood
Koran StoutKoran Stout
Direct Support Professional Caregiver at BraverHoodDirect Support Professional Caregiver at BraverHood
Thomas DohertyThomas Doherty
Community Habilitation Worker at BraverhoodCommunity Habilitation Worker at Braverhood
HUIJIONG YUHUIJIONG YU
Manager of Operations at RW WarehouseManager of Operations at RW Warehouse