Gudelia Cruz
Beaumont,TX
Summary
Dynamic Front Desk Receptionist with a proven track record at Oyo Town House Hotel, excelling in customer service and problem-solving. Expertly managed check-ins and resolved guest complaints, enhancing visitor satisfaction. Demonstrated strong attention to detail and effective office organization, streamlining administrative processes for improved efficiency. Speak 2 languages English and Spanish.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Oyo Town House Hotel
2660 I-10 East Beaumont,TX 77703
04.2016 - Current
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Initiated system for tracking office supplies, leading to more efficient inventory management.
- Resolved customer problems and complaints.
- Operated multi-line telephone system to answer and direct high volume of calls.
Education
Benjamin. Franklin Highschool
Los Angeles, CASkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Problem-solving skills
- Office organization
- File organization
- Front office management
Languages
Spanish
Professional Working
English
Professional Working
Timeline
Front Desk Receptionist
Oyo Town House Hotel
04.2016 - Current
Benjamin. Franklin Highschool