Guerline Cesar
New Port Richey,Florida
Summary
Highly motivated and committed with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring great costumer background and team-building skills to deadline-driven environment.
Overview
12
12
years of professional experience
Work History
Medical Assistant
Sanjay Madan
Clearwater, USA
10.2019 - Current
- Obtained client medical history, medication information, symptoms, and allergies to support accurate diagnosis and treatment.
- Directed patients to exam rooms, answered questions, and prepared for physician examinations to enhance patient experience and streamline clinic operations.
- Sanitized, restocked, and organized exam rooms and medical equipment to ensure readiness for patient care.
Representatives
Lincare
Clearwater, USA
12.2017 - 10.2019
- Assisted customers with inquiries and issues at retail location.
- Managed customer inquiries regarding respiratory care products and services.
- Coordinated patient appointments for equipment delivery and setup.
- Assisted with insurance verification for equipment orders and services.
Customer Service Representative
Alorica
Tampa, USA
10.2016 - 08.2017
- Enhanced customer satisfaction by implementing proactive strategies to address needs and resolve concerns.
- Managed high volume of incoming customer calls promptly and efficiently.
- Provided tailored advice and assistance to customers, considering individual needs and preferences.
Sales Associate/Cashier
JCPenney
Tampa, USA
01.2015 - 03.2016
- Organized racks and shelves to enhance store visual appeal, engage customers, and highlight key merchandise.
- Created welcoming atmosphere for existing, new, and potential customers to ensure positive first impressions.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
- Built rapport and lasting relationships with customers through active engagement and personalized service.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Miami Dade College
Miami, FLRasmussen University
Skills
- Communication skills
- Computer skills
- Bilingual
- Customer service
- Sales
- Hospitality
- Front desk
- Cashiering
- Cash handling
- Patient care
- Medical charting
- Vital signs monitoring
- Sterilization techniques
- Medication administration
- Appointment scheduling
- Healthcare compliance
- Insurance verification
- Electronic health records
- Problem solving
- Effective communication
- Attention to detail
- Team collaboration
- Conflict resolution
- Completing insurance forms
Languages
- Haitian
- Haitian Creole
Timeline
Medical Assistant
Sanjay Madan
10.2019 - Current
Representatives
Lincare
12.2017 - 10.2019
Customer Service Representative
Alorica
10.2016 - 08.2017
Sales Associate/Cashier
JCPenney
01.2015 - 03.2016
Miami Dade College
Rasmussen University