Summary
Overview
Work History
Education
Skills
Languages
Languages
Affiliations
References
Timeline
Generic

Guialem Bonsa

Queens,NY

Summary

As a current student pursuing a future as a doctor, I am characterized by my reliability and approachability. Intermediate in French, I value connecting with diverse individuals, drawing upon my international background. My journey as a Biology student at St. John's University reflects my commitment to acquiring a robust skill set, including refined critical thinking, problem-solving abilities, and organizational skill. I excel as an exceptional communicator and team player, proficient through customer service training. My dedication extends to exceeding expectations in guest service, fostering loyalty, and, above all, passionately contributing to the well-being of others.

Overview

7
7
years of professional experience

Work History

Hostess

Lagos restaurant and lounge
Manhattan, NY
06.2024 - 10.2024
  • Greeted and welcomed guests upon arrival, creating a positive first impression, and enhancing guest satisfaction.
  • Managed reservations and waitlists efficiently to minimize guest wait times and maximize seating efficiency.
  • Escorted guests to tables while providing information about the menu, daily specials, and promotions.
  • Collaborated with servers and kitchen staff to ensure smooth transitions between seating and service.
  • Assisted with customer inquiries and concerns, resolving issues with a professional and positive demeanor.
  • Maintained a clean and organized front-of-house area, including the lobby, entryway, and dining areas.
  • Monitored dining room status to balance table turnover and maximize customer satisfaction.
  • Trained and mentored new host/hostess staff to ensure a consistent guest experience and adherence to company standards.
  • Handled phone inquiries, scheduled and confirmed reservations for guests, and assisted guests with questions to enhance their overall experience.

Resident Assistant

St.Johns University
Paris , France
02.2024 - 05.2024
  • Supervised and monitored activities of residents in the dormitory to ensure compliance with rules and regulations.
  • Assisted students with problem resolution through mediation and conflict management techniques.
  • Responded to emergency situations within the residence hall.
  • Educated residents on university policies and procedures related to residential living.
  • Developed positive relationships with all members of the residence hall community.
  • Collaborated with Resident Directors on programming initiatives for the residence hall.
  • Monitored assigned areas for cleanliness and security purposes.
  • Participated in regular staff meetings with Resident Director.
  • Maintained accurate records of incidents that occurred in the residence hall.
  • Served as an information resource for residents regarding campus services.
  • Accompanied and supervised students during meals.

Chipotle Crew Worker

Chipotle
Queens, NY
09.2023 - 12.2023
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Greeted customers in a friendly manner and responded to their inquiries promptly.
  • Assisted other team members as needed to ensure efficient operations of the restaurant.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.

CHIPOTLE CREW MEMBER

Chipotle
Rensselaer, New York
06.2023 - 12.2023
  • Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand
  • Provided quality service to customers and associates inquiring about product availability or order status
  • Properly stored food by adhering to food safety policies and procedures
  • Broke down, cleaned and sanitized work stations at end of shift
  • Prepared and built food items according to standardized recipes and directions.

GENERAL FARMER WORKER

Nokomis Organic Farm
East Chatham, NY
06.2020 - 08.2023
  • Utilized portable sprinkler systems, hoses and watering cans to water trees, lawns and plants
  • Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand
  • Worked hard to learn required tasks quickly to maximize performance
  • Performed transplanting, cultivating, trimming, fertilization and pruning tasks
  • Watered and fertilized crops to promote growth for harvests.

WENDYS CREW

Wendy's Restaurant
Rensselaer, NY
07.2021 - 12.2021
  • Wiped down tables and equipment, swept and refilled stock
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift
  • Packed fast food products in approved containers, cups and bags
  • Demonstrated proper food safety practices by accurately completing quality control checklist
  • Upheld high standards of productivity and quality in operations
  • Prepared products by adding tags and readying pallets for restocking
  • Answered customer questions and took orders
  • Restocked supplies, removed trash and cleaned areas
  • Operated fryers and grills, assisted with putting orders together and bagged items for customers.

CAMP COUNSELOR

Mountain Road School
New Lebanon, NY
06.2019 - 09.2019
  • Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment
  • Enforced discipline and policies to protect safety of recreational activity participants
  • Coordinated and led group activities for campers and counselors
  • Inspected safety equipment around recreational areas to increase emergency preparedness and reduce injuries.

CATERING SERVER

Simons Catering
Kinderhook, NY
06.2017 - 09.2018
  • Worked multi-course dinners with pre-plated foods
  • Loaded supplies and food into delivery vans and unloaded at events
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service
  • Set up and tore down all catering services in banquet halls and at customer locations
  • Served food to over 200 customers per shift
  • Prepared or assisted in preparing variety of food in accordance with departmental work production standards
  • Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.

Education

Some College (No Degree) - Biology

St.Johns University
true
05-2026

HIGH SCHOOL DIPLOMA -

Emma Willard School
Troy, NY
06-2022

Skills

  • Organizational skills
  • Customer Service
  • Public speaking
  • communication skills
  • Multitasking and Time Management
  • Schedule management
  • Opening and closing procedures
  • Guest service
  • Writing
  • High-volume dining
  • bilingual
  • Adaptability
  • Friendly
  • Positive attitude
  • Flexible schedule
  • Decision-Making
  • Good work ethic
  • Diversity and Inclusion

Languages

French, Conversational

Languages

French
Limited
English
Full Professional

Affiliations

  • volunteering
  • Studied abroad
  • sports
  • travel

References

References available upon request.

Timeline

Hostess

Lagos restaurant and lounge
06.2024 - 10.2024

Resident Assistant

St.Johns University
02.2024 - 05.2024

Chipotle Crew Worker

Chipotle
09.2023 - 12.2023

CHIPOTLE CREW MEMBER

Chipotle
06.2023 - 12.2023

WENDYS CREW

Wendy's Restaurant
07.2021 - 12.2021

GENERAL FARMER WORKER

Nokomis Organic Farm
06.2020 - 08.2023

CAMP COUNSELOR

Mountain Road School
06.2019 - 09.2019

CATERING SERVER

Simons Catering
06.2017 - 09.2018

Some College (No Degree) - Biology

St.Johns University

HIGH SCHOOL DIPLOMA -

Emma Willard School

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