Summary
Overview
Work History
Education
Skills
Languages
Timeline
ResearchAssistant

Guilherme Costa

Palm Coast,FL

Summary

At Portugal Wine Bar and Grill, I excelled in high-pressure situations, enhancing customer satisfaction by efficiently managing reservations and inquiries. My adeptness in customer service and multitasking, alongside strong team collaboration, significantly contributed to the seamless operation of busy shifts. Skilled in both telephone reception and foreign languages, I consistently supported my team in delivering exceptional guest experiences.

Overview

1
1
year of professional experience

Work History

Host

Portugal Wine Bar and Grill
09.2023 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

Bachelor Of Business Administration - Business

Daytona State College
Daytona Beach, FL

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Adaptable to change
  • Telephone reception

Languages

Portuguese
Native or Bilingual
Spanish
Limited Working

Timeline

Host

Portugal Wine Bar and Grill
09.2023 - Current

Bachelor Of Business Administration - Business

Daytona State College

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Guilherme Costa