Guillermo Lievano
Miami,FL
Summary
Result-driven professional with background in the hospitality and security. Having more than 5 years in customer service. A customer service professional delivering bilingual support, focusing on resolving customer issues. Proven ability to enhance guest experiences and operational efficiency.
Overview
6
6
years of professional experience
Work History
Operations Associate
First Residential
09.2025 - Current
- Assisted in daily operations, ensuring efficient workflow and adherence to company protocols.
- Collaborated with team members to resolve operational issues and improve service delivery.
- Monitored equipment performance, reporting malfunctions to maintain operational efficiency.
- Collaborated with cross-functional teams to achieve project goals and meet deadlines.
Unarmed Security Guard
Gulliver Prep
07.2024 - 07.2025
- Monitored premises to ensure safety and security protocols were followed consistently.
- Conducted regular patrols to deter potential security breaches and maintain a safe environment.
- Responded promptly to alarms and incidents, assessing situations for appropriate action.
- Assisted in the enforcement of school policies, promoting a secure educational atmosphere.
Front Desk Concierge
Quest Diagnostics
07.2023 - 12.2023
- Managed front desk operations, ensuring seamless patient check-in and appointment scheduling.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Coordinated communication between patients and medical staff to facilitate efficient service delivery.
- Utilized electronic health record systems to maintain accurate patient information and documentation.
Team Lead
Milams Market
07.2020 - 06.2023
- Oversaw daily operations, ensuring efficient workflow among team members.
- Trained and mentored staff on best practices and operational standards.
- Developed scheduling processes to optimize staff coverage during peak hours.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Bachelor of Science - Communications
Florida International University
Miami, FLSkills
- Customer service
- Verbal and written communication
- Interpersonal and written communication
- Conflict resolution
- Team player attitude
- Guest relations
- Cash handling experience
- Coaching and mentoring
- Task delegation
- Situational awareness
- Building security
- Property patrol
Timeline
Operations Associate
First Residential
09.2025 - Current
Unarmed Security Guard
Gulliver Prep
07.2024 - 07.2025
Front Desk Concierge
Quest Diagnostics
07.2023 - 12.2023
Team Lead
Milams Market
07.2020 - 06.2023
Bachelor of Science - Communications
Florida International University