Guillermo Rodriguez
Anthony ,New Mexico
Summary
Strong interpersonal communication skills. Problem analyst and
problem solving. Organizational skills and customer service oriented.
Adaptability and ability to work under pressure. Coachable ,
approachable able to take feedback and improve my skills to better
assist the customer and open to learn new ways to improve my skill.
Hardworking claim specialist focused on completing work quickly to
consistently exceed targets. Reliable team member accustomed to
taking on challenging tasks. Dedicated to business success. Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents. Experienced with monitoring and securing premises. Utilizes effective communication and quick decision-making skills to manage incidents and emergencies efficiently. Track record of maintaining safe environment through diligent surveillance and proactive threat assessment.
Overview
1
1
Certification
Work History
Security Officer
Transcending Tactical
Las Cruces New Mexico
08 2025 - Current
- Provide safety and Security and Customer Service
- Secure Location
- Provide Patroll
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Security Officer
Gadsden Independent School District
Anthony
08 2020 - 05 2025
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Frontline Adjuster
Fred Loya Insurance Company
El Paso Texas
02 2020 - 08 2020
- Examined claims forms and other records to determine insurance coverage.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Increased overall productivity by managing a large caseload while maintaining strict attention to detail and accuracy in documentation.
- Improved claim processing efficiency by conducting thorough investigations and promptly addressing discrepancies.
Claims Representative
Allstate Corp
12 2015 - 01 2020
- Followed up with customers on unresolved issues.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Developed in-depth understanding of insurance policies and procedures.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Collaborated with internal departments and external vendors to resolve claims.
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Streamlined data entry processes, improving efficiency in claim file management.
- Minimized financial losses by identifying fraudulent claims through thorough analysis and investigation.
- Analyzed claim trends to anticipate potential issues and proactively adjust processing strategies.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Enhanced client satisfaction by efficiently processing claims within designated time frames.
Bus Monitor
Boone Transportation Inc.
Anthony NM
08 2007 - 12 2015
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Assisted bus driver in maintaining order, ensuring a safe and efficient transportation experience for all passengers.
- Facilitated clear communication between parents, school staff, and bus drivers regarding any incidents or concerns that arose during transit.
- Supported special needs students with individualized care, fostering an inclusive environment.
- Streamlined the boarding process by efficiently guiding students to their assigned seats and ensuring all belongings were properly stowed.
- Provided first aid as needed while on duty, responding quickly to medical emergencies until further assistance arrived.
Education
Diploma - Basics
Gadsden High School
05.1993
Associates Degree Automotive Technology - Automotive Technology
Western Technical College
05.1997
Skills
- Active Listening
- Self-Motivated
- Teamwork and Collaboration
- Problem-Solving
- Planning and Coordination
- Attention to Detail
- Decision-Making
- Written Communication
- Maintenance and Repair
- Data Entry
- Multitasking Abilities
- Teambuilding
- Excellent Communication
- Analytical and Critical Thinking
- Restraint device understanding
- Evacuation management
- Mobility assistance
- Report preparation
- Student and parent relations
- First Aid care
- Safety Monitoring
Certification
LEVEL 1 AND 2 Security Guard Certification
Certified in FIRSTAID CPR AED
Languages
Spanish
Full Professional
Timeline
Security Officer
Transcending Tactical
08 2025 - Current
Security Officer
Gadsden Independent School District
08 2020 - 05 2025
Frontline Adjuster
Fred Loya Insurance Company
02 2020 - 08 2020
Claims Representative
Allstate Corp
12 2015 - 01 2020
Bus Monitor
Boone Transportation Inc.
08 2007 - 12 2015
Diploma - Basics
Gadsden High School
Associates Degree Automotive Technology - Automotive Technology
Western Technical College