Guillermo Adolfo Sanchez Juarez
Salt Lake City,UT
Summary
Reliable and bilingual professional with a background in STEM and strong communication skills. Experienced in fast-paced environments with a focus on customer service, teamwork, and learning new systems quickly. Known for being adaptable, detail-oriented, and committed to delivering a positive experience to clients and patients alike.
Overview
5
5
years of professional experience
Work History
Server
Chinese Gourmet
Murray, Utah
12.2021 - Current
- Provided exceptional customer service to enhance dining experience.
- Took and processed drink orders accurately.
- Maintained cleanliness and organization of dining area consistently.
- Resolved customer complaints promptly to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
Server
Dennys Restaurant
Salt Lake City, Utah
06.2020 - 11.2021
- Took and processed food and drink orders accurately.
- Maintained cleanliness and organization of dining area consistently.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Delivered food orders promptly and courteously.
- Assisted in training new servers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Addressed complaints to kitchen staff and served replacement items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Prepared drinks according to standard recipes.
- Explained menu items, describing ingredients and cooking methods upon request.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Filled condiments and napkin containers during slack periods.
- Set up tables in between patrons to reduce wait times.
Education
Associate of Science -
Salt Lake Community College
Salt Lake City, UT06-2025
Skills
- Customer service
- Point of sale operations
- Order processing
- Bilingual in Spanish and English
- Time management
- Critical thinking
- Effective communication
- Team collaboration
- Conflict resolution
- Money handling
- Strong empathy
- Multitasking and organization
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Server
Chinese Gourmet
12.2021 - Current
Server
Dennys Restaurant
06.2020 - 11.2021
Associate of Science -
Salt Lake Community College