Guillermo M. Perez
Hialeah,FL
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Wawa
Hialeah, Florida
03.2023 - Current
- Performed essential tasks to assist the store management team efficiently.
- Handled register tasks accurately.
- Coordinated food and drink preparation.
- Organized truck unloading tasks efficiently.
- Resolved customer grievances using effective communication strategies.
- Conferred with customers by telephone or in person to provide information about products or services, and take orders.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Mentored junior team members and managed employee relationships.
- Performed additional duties as assigned by the management team.
Substitute Teacher
Kelly Educational Services
Hialeah, FL
07.2024 - 02.2025
- Implemented lesson plans assigned by classroom teachers to educate students about key concepts.
- Served as a mentor for new substitute teachers when necessary.
- Maintained classroom order and enforced school and class rules.
- Provided classroom instruction following regular teacher's lesson plans.
- Engaged students in discussions to promote interest and drive learning.
- Provided notes and reports on school day activities to primary teacher.
- Graded student assignments and exams and discussed results.
Produce Clerk
Publix
Hialeah, FL
10.2021 - 03.2023
- Making sure the produce is arranged neatly for customers.
- Assist clients in finding merchandise, and offering recommendations.
- Facilitated trucker inquiries with prompt and accurate assistance.
- Managed truck unloading tasks to facilitate inventory processes.
- Assisted other departments within the store when needed.
- Assessed floor displays to restock merchandise.
Education
Associate of Science - Computer Engineering
Miami Dade College
Miami, FL04-2025
High School Diploma -
Hialeah Gardens High School
Florida06-2022
Skills
- Complaint handling
- Software troubleshooting
- Quality assurance
- Safety regulations
- Product knowledge
- Problem resolution
- Inventory control
- Customer service
- Project management
- Complex Problem-solving
- Fluent in Spanish and English
- Heavy lifting
- Shelf stocking
- Product organization
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Substitute Teacher
Kelly Educational Services
07.2024 - 02.2025
Customer Service Associate
Wawa
03.2023 - Current
Produce Clerk
Publix
10.2021 - 03.2023
Associate of Science - Computer Engineering
Miami Dade College
High School Diploma -
Hialeah Gardens High School
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